Domestic Bpo Trainer

20 hours ago

Airoli Navi Mumbai Maharashtra, India Venuz Artifacts Full time

Mandatory
- NHT batches, Rag report, TNI, TNA

Must have worked only in BPO sector

Must have trainer experience for domestic voice process onlyTo manage end-to-end process training batch for leading domestic consumer durable client
- Must have exposure on conducting soft skills, process/product and system training in a BPO as trainer
- Must ensure successful clearance of agents from training phase during certification
- Must have handles more than 10 batches (end-to-end process training)
- Must have managed operations and client interactions during training phase
- Co-ordinate with various departments for support for successful completion of batch
- Must conduct various refresher on floor basis audit output on monthly basis
- Must conduct quality checks for 0 - 30 day agents on regular basis
- Must conduct all the cyclic activities on the floor such as PKT, TNI, BQ training.

Technical skills:

- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Preferred from process specific industry e.g. consumer durables, healthcare, etc.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Trainer BPO: 1 year (required)
- BPO: 3 years (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9321846452

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