Workforce Coordinator

1 week ago

Navi Mumbai Maharashtra, India Avenue Sound Pvt Ltd Full time

**Key Responsibilities**

**For Purchase**
- **Vendor Communication and Price Negotiation**:

- Contact existing vendors and negotiate prices.
- For new products or requirements, conduct online searches to find vendors offering the best rates.
- **Product Availability and Order Confirmation**:

- Check product availability with vendors and confirm orders.
- **Invoice Management**:

- Obtain proper invoices from vendors and share them with the Accounts team.

**For Field Executive**
- **Task Assignment and Updates**:

- Assign tasks to field executives, update tasks on Gqueues, and inform the warehouse team about the products to be prepared for the next day.
- **Product Verification**:

- Cross-check that the field executive is taking the correct product by verifying its photo before dispatch.
- **Delivery Confirmation**:

- Ensure the delivery challan is signed upon material delivery.
- **Purchase Verification**:

- Verify that purchased items match the ordered product by cross-checking the invoice and material.

**Workforce Management**
- **Daily Service Call**:

- Conduct a daily service call at 5 PM with the technical head, Ashish Sir, and the Project Coordinator to plan the next day's activities, assign technicians to sites, and update the planning on Gqueues.
- **Tool Requirement Call**:

- Have a conference call with the technician to discuss the tools needed for the next day's sites.
- **Service Requests Handling**:

- Discuss direct service requests from clients (via call, message, or app) with the Technical Head and update them on Gqueues.
- **Client Communication**:

- Inform clients of the exact issue and visiting charges if there is no AMC, ensuring they agree to pay.
- **Service Order Submission**:

- After a service visit, send a detailed service order to the client outlining the issue and resolution.
- **Client Satisfaction Follow-Up**:

- Follow up with clients to ensure satisfaction with the service and update this on Gqueues.
- **AMC Renewal**:

- **New Product Installation**:

- Obtain a quotation from the vendor for new product installations, add the margin, send it to the client for approval, and ensure payment is collected after installation.

**Technician Management**
- **Task Coordination**:

- Coordinate with the technician team and field executive to ensure required materials are available, confirming stock with the warehouse team and collecting necessary items from vendors.
- **Site Issues Resolution**:

- Communicate with clients and inform technicians if they encounter issues such as OTP or other client-related problems.
- **Site Visit Timing**:

- Ensure technicians visit the site at the scheduled time and provide proper updates.
- **Material Requirements**:

- Send required materials to ongoing sites daily.

**Packing Material Order**
- **Stock Management**:

- After checking the packing material stock details with the warehouse team, order necessary materials from the vendor and ensure timely delivery.

**Day-to-Day Operations**
- **Office Service Requirements**:

- Handle any office service needs such as water, AC, fabrication, or electrical issues by finding the required contacts and ensuring the work is completed.
- **Vendor Payment Requests**:

- Handle vendor calls regarding payments and inform the Accounts team.

Pay: ₹360,000.00 - ₹480,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Expected Start Date: 31/10/2024

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