Workforce Planner

1 week ago

Navi Mumbai, India Avenue Sound Full time

Avenue Sound is in search of a Workforce Coordinator who can help end customers with their support requests and assign the necessary technical engineers to attend those requests within a timely manner.

**Responsibilities**
- Follow office workflow procedures to ensure maximum efficiency
- Create processes and templates to ensure maximum effectiveness of workforce being deployed
- Understand customer requests and coordinate with Technical Team to ensure the correct engineer is assigned to resolve the issue in a timely manner
- Help the customer book a requests using the Avenue Sound app
- Provide service orders to technicians to take a signature from the end customer once their service visit is complete
- Organize schedules of technical team to deploy the correct team member to the correct site location based on the requirements for that ongoing project
- Keep tasks, deployment, customer service requests and ongoing issues properly documented within the Gqueues software used by the company for organization planning and management.

**Qualifications**
- Proven experience as workforce coordinator or in a similar role
- Experience in customer service will be a plus
- Knowledge of basic customer service principles and workforce deployment management systems and procedures
- Outstanding knowledge of MS Office, “back-office” and accounting software
- Working knowledge of office equipment (e.g. optical scanner)
- Excellent communication and interpersonal skills
- Organized with the ability to prioritize and multi-task
- Reliable with patience and professionalism
- Associate’s/College degree; BSc/Ba in business administration or relevant field is a plus

**Why Work with Avenue Sound**
- You will be working with us, not for us
- A chance to achieve professional growth and we provide opportunities to grow your knowledge and perfect your craft
- We are a group without and ego and stress communication, working as a team and educating out customer base
- We ensure that as the company grows, each team member grows. We offer monthly performance bonuses, yearly bonuses and large salary increments yearly.
- Hard work always pays off. If you work hard at Avenue Sound you will always see the rewards from it. Both personally and professionally

**Salary**: ₹20,000.00 - ₹34,523.68 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Seawoods, Nerul, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- total work: 2 years (required)

**Speak with the employer**

+91-XXXXXXXXXX

  • Workforce Planner

    6 days ago

    Fort, Mumbai, Maharashtra, India TaskUS Full time

    So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice...

  • WFM Planner/Scheduler

    1 week ago

    Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • WFM Planner

    2 weeks ago

    Hyderabad, Hyderabad, Mumbai, Mumbai, India Taskus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...

  • Workforce Management Analyst

    4 weeks ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTAGrade : II Location: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Workforce Management Analyst

    4 weeks ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Workforce Management Analyst

    7 days ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Workforce Management Analyst

    7 days ago

    mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTAGrade : II Location: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Demand Planner

    17 hours ago

    Mumbai, India Dow Full time

    The Demand Planner will work closely with Demand Managers, Commercial Leaders, Product Managers and Supply Chain Planners to ensure we have clear and up to date Demand Execution plan. The Demand planner will be the focal point for ensuring the short term demand plan is accurate, documented and communicated through the organization. Responsibilities /...

  • WFM Planner/Scheduler

    2 weeks ago

    Hyderabad, Hyderabad, Mumbai, Mumbai, India Taskus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...

  • Workforce Management Analyst

    4 weeks ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...