Customer Care Executive

5 days ago

Delhi Delhi, India VMS Bathware Pvt. Ltd. Full time

**Key Responsibilities**:
**1. Customer Support and Complaint Management**:

- Register customer complaints and ensure timely resolution.
- Maintain a professional and empathetic attitude while interacting with customers.

**2. Payment and Financial Checks**:

- Verify and track customer payments.
- Coordinate with the accounts team for any payment-related queries or discrepancies.

**3. Dealer and Distributor Communication**:

- Act as the primary point of contact for dealers and distributors.
- Address queries and provide necessary updates on products, dispatches, and complaints.

**4. Data Management**:

- Maintain and update customer databases using Excel and Google Sheets.
- Organize and manage customer information, ensuring data accuracy.

**5. Coordination with Technicians**:

- Follow up with technicians to get updates on service calls or complaints.
- Share updates with customers regarding resolution timelines.

**6. Dispatch Coordination**:

- Provide customers and dealers with dispatch details and tracking information.
- Collaborate with the logistics team to ensure timely deliveries.

**7. Reporting and Documentation**:

- Prepare regular reports on customer queries, complaints, and resolutions.
- Maintain proper documentation for all interactions and activities.

**Key Requirements**:

- **Experience**: Minimum 1 year in a customer service or support role.
- **Skills**:

- Proficiency in Microsoft Excel and Google Sheets.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints professionally and empathetically.
- Good organizational skills and attention to detail.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7053202414
Application Deadline: 06/01/2025
Expected Start Date: 06/01/2025

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