Customer Care Executive-female

3 days ago

Vaishali Nagar Jaipur Rajasthan, India Cognus technology Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- Address and resolve customer complaints and concerns with empathy and professionalism.
- **Problem Solving**:

- Identify and escalate complex issues to appropriate departments or higher management as needed.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- **Documentation**:

- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Update and manage customer information in CRM systems.
- **Product Knowledge**:

- Stay informed about the company's products and services, as well as industry trends.
- Provide knowledgeable support and recommendations to customers based on their needs.
- **Team Collaboration**:

- Work collaboratively with other team members to ensure a seamless customer experience.
- Participate in training and development sessions to enhance skills and product knowledge.

**Job Types**: Full-time, Fresher

**Benefits**:

- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 7357693424

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