Cash Applications Tl 5 to 7 Years Trichy

15 hours ago

Tiruchchirappalli, India Capgemini Full time

Have deep knowledge of the process, policies and desk top procedures within their engagement
- Be aware of the client specific adjustments and deviations from the generic GPM process design
- To enhance and re-design processes to ensure improvement within client context
- Drive Value back to client utilizing their process expertise
- Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts
- Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
- Understand the cost drivers of the services and supports effective usage of them in the service delivery

**Primary Skills**
- Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.
- Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.
- Initiates process optimization and standardization activities.
- Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.
- Handle complex client specific queries, issues or escalations within the client context

**Secondary Skills**
- Ensures correct and timely cash is applied accurately and timely
- Ensures clearing and reconciliations is performed in a correct and timely manner
- Ensure cash collection targets are met
- Escalates potential and significant cash forecast deviations to the Client.
- Identifies and escalates out-of-scope requests

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