Cash Applications Tl
1 week ago
Have deep knowledge of the process, policies and desk top procedures within their engagement
- Be aware of the client specific adjustments and deviations from the generic GPM process design
- To enhance and re-design processes to ensure improvement within client context
- Drive Value back to client utilizing their process expertise
- Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
- Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts
**Primary Skills**:
- Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.
- Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.
- Initiates process optimization and standardization activities.
- Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.
**Secondary Skills**:
- Escalates potential and significant cash forecast deviations to the Client.
- Is finalising certifications in DGEM Tech technologies
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Cash Applications Tl
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