OTC Billing

**Job Details**

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?

By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable, and sustainable world. As a globally diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.

We are committed to helping our customers win and creating greater value for all our stakeholders in everything that we do.

**What will you do?**
- Verify and validate incoming Billing advices
- Manage billing function in the MEA Region for specified lines of business
- Reconciling individual iScala billing with respective LC negotiation and monitor completion of negotiation activity
- Ensure timely billing according to the SLA
- Dispatch invoices to Customers
- Maintain customer master for billing dispatch related attributes
- Follow-up with CSD-OA for supporting docs for pending BAs that are not billed
- Communicate effectively between Sales, Operations, Order Admins, LC and CCD
- Verify incoming Billing advices for compliance with Accounting policies, Tax regulations, Credit policies and procedures.
- Ensure that all exceptions and non-conformances properly approved by appropriate personnel and documented.
- Ensure timely & correct billing on customers after validation of supporting documentation evidencing transfer of title based on contractual delivery (INCO) terms and as per applicable revenue recognition standards. Expected service level is completion of billing within 4 business hours of receipt of clean Billing Advice from OA.
- Update Bill Register (BR) with respective invoice references, dates and appropriate remarks (where applicable).
- All billing on orders with LC payment terms to be reconciled with the negotiation documentation, reconciliation components identified and linking references to be posted on the BR.
- Follow-up with respective LC resource on the resolution of reconciliation points identified above.
- Update Order Control Metrics log (OCM) with relevant KPI dates on an order-to-order basis.
- Review the periodic updates on orders delivered-but-not-billed reports, follow-up with Order Admins for issue of Billing Advices and ensure completion of billing process in a timely manner.
- Print invoices, collate with delivery (and/or other applicable documentation) and arrange for dispatch/upload to Customers.
- Carry out other customer service duties as instructed by Supervisor - including but not limited to acting as leave relief within OTC
- **Additional responsibilities**:

- Assist in the implementation of process improvement and data base management initiatives.
- Maintain proper filing and record maintenance
- Maintain relevant databases for customer details, recording and follow-up of Customer complaints, OTC service level agreements with other departments, orders processed, etc.

**What we look for?**
- Graduate in commerce, and/or diploma in logistics administration or sales coordination.
- Numerate with an eye for detail.
- Working experience of at least 5 years in logistics/sales administration/order processing functions of an international company.
- Knowledge of INCO, UCP, LC and related areas.
- Effective team player with inter-personal skills.

Ability to work under pressure and deadline commitments