Assistant Manager- OTC Billing

Who we are?  Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: Asia-Pacific LinkedIn: Career: The Power Behind Your MissionOpenBlue: This is How a Space Comes AliveHow will you do it?JCI is looking for a high-energy and experienced individual for Order to Cash Team – Assistant Manager for JCI's North America, Building Solutions businessWe are looking for someone with deep understanding of order to cash billing process including different invoice types (Manual, Consolidated and automated)Role of a Billing Analyst is expected to work on strict deadlines as an individual while being a good team playerValidate the Purchase Order (PO) requests from to bill the orderEnd to End knowledge of OTC – Billing Expertise, Credit/Rebill and Dispute ManagementCreation of Invoices with Accuracy along with timely deliveryBasic Understanding of commercial terms of Customer Agreements like SOW, MSACreating and Maintaining Process documents for Billing Process, adherence to SOX & Internal ControlsManaging any issue that potentially impacts revenues and costs, from identification through to RCA and resolutionActing as a Billing Expert on projects / initiatives that could impact the end-to-end billing and dispute processInvestigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contractsEnsuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issuesDeveloping an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfactionMonth End Closing activities within given timelinesContribute ideas and actions towards the continuous improvement of processes within area of influenceAdherence to JCI Policies & Procedures, which includes SOX ComplianceEnsure a positive, open, and flexible work environment is maintainedWhat we look for?Bachelor's/master's degree in accounting, Business, or Finance required, other disciplines considered with relevant experience4-7 years of work experience with a minimum experience of 3-4 years in OTC Billingound understanding of data collection, processing and billing processes and technologyCustomer Portal Invoicing experience required i.e., Ariba, CoupaCustomer centric approachStrong analytical and data management skillsStrong Business Process documentation skillsWorking in US working hours (Night shift) is a mandatory requirementDesired work experience in AS400, Oracle, SFDC, Citrix, GetpaidIntermediated skills in Microsoft Word, Excel, PowerPoint and OutlookGood Communication Skills (Written and Verbal)What we offer:We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands