Data Scientist 1

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What you need to know about the role Join our innovative PayPal Global Customer Services Analytics team and be part of delivering transformative business insights As a Senior Data Scientist, you will lead in gathering requirements, analyzing data, developing impactful reports, dashboards, and visualizations to drive PayPal’s servicing experience strategy. This role is perfect for someone passionate about data analytics, data visualization, strategy and driving innovation. Meet our team Servicing Experience is the largest workforce in PayPal, helping millions of customers around the world. The Core Experience Analytics team helps leaders understand and manage a complex business and customer experience landscape. Insights range from operational performance to customer experience and product and technology enablement.

**Job Description**:
**Your way to impact**

As a Senior Data Scientist, you will lead in gathering requirements, analyzing data, developing impactful reports, dashboards, and visualizations to drive PayPal’s service experience strategy. This role is perfect for someone passionate about data analytics, data visualization, strategy and driving innovation.

**Your day-to-day**
- Analyze PayPal product and customer experience data to identify and address customer pain points.
- Clean, manipulate, and merge data from diverse datasets to create compelling data stories.
- Design and develop high-quality dashboards and analytical tools for delivering insights.
- Collaborate with cross-functional analytics teams for exploratory data analyses to guide customer experience strategy.
- Partner with engineers and data scientists to build robust data structures and streamline multi-system processes.
- Have fun while driving innovation at one of the top brands on the Internet with the help of cutting-edge technologies.

**What do you need to bring**
- 5+ years of progressively responsible experience in the field of software engineering, business intelligence or data analysis.
- 5+ years of recent SQL development with a deep understanding of structured and unstructured databases (Teradata, Big Query).
- Strong experience using Jupyter Notebooks, Python or equivalent scripting language to perform data analytics.
- Master’s degree or foreign equivalent in in Computer Science, Information Technology, Mathematics, Software Engineering, or closely related quantitative discipline or equivalent work experience.
- Proven understanding of commercial product data and how to leverage it to support business critical decisions and process optimization.
- Working knowledge in relevant reporting technologies: Tableau, Looker.
- Understanding of basic statistics (e.g. regression, correlation, hypothesis testing, stati