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Team Member-training-cec-ho

3 weeks ago

Mumbai, India Kotak Mahindra Full time

Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing credit card employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Minimum education - Graduate.
- Should be a trainer with 5-7 Years in Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Credit card Product and Processes.
- Must have excellent presentation and communication skills.