Current jobs related to Guest Relation Executive - Jamnagar - FORTUNE HOSPITALITY SERVICES

  • Guest Relation Executive

    2 weeks ago

    Jamnagar, India Aishwarya Fish Acquarium Full time

    Looking for Presentable Guest Relation Executive for the VIP Guest at Jamnagar Rotational Shifts. Accommodation, Food and Conveyance will be provided by the company. Pay: ₹50,000.00 - ₹100,000.00 per month **Benefits**: - Paid sick time - Provident Fund Schedule: - Day shift - Rotational shift Application Question(s): - Are you ready to shift to...

  • Guest Relations Specialist

    2 weeks ago

    Jamnagar, Gujarat, India beBeeHospitality Full time ₹ 25,00,000 - ₹ 50,00,000

    About Our Role:We are seeking a dedicated individual to join our team as a Guest Relations Specialist.As a key member, you will be responsible for delivering exceptional guest experiences at our properties in South and West India, fostering a welcoming atmosphere for all visitors.Key Responsibilities:Provide top-notch customer service to guests throughout...

  • Guest Experience Coordinator

    2 weeks ago

    Jamnagar, Gujarat, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 12,00,000

    As a Guest Experience Coordinator, you will be the first point of contact for our clients and visitors. Your role will be to create a professional and engaging experience while representing our brand image.Key ResponsibilitiesYou will greet and welcome visitors, clients, and prospective buyers, creating a positive first impression.You will handle front desk...

  • Executive Lifestyle Coordinator

    2 weeks ago

    Jamnagar, Gujarat, India beBeeLifestyle Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job Title: Executive Lifestyle CoordinatorAbout the RoleThis is an exciting opportunity to join a prestigious organization as a highly skilled and polished professional, supporting the office of the Supervisory Board. As an Executive Lifestyle Coordinator, you will combine executive assistance and lifestyle management expertise to deliver seamless...

  • Front Office Associate

    1 week ago

    Jamnagar, India FORTUNE HOSPITALITY SERVICES Full time

    **Job Overview**: The Guest Relations Executive is responsible for ensuring that all guests have a seamless, positive, and personalized experience during their stay. This role requires strong interpersonal skills, attention to detail, and a commitment to service excellence. The Guest Relations Executive acts as the point of contact for guest inquiries,...

  • Customer Service Ambassador

    2 weeks ago

    Jamnagar, Gujarat, India beBeeHospitality Full time ₹ 4,00,000 - ₹ 8,00,000

    Guest Experience SpecialistWe are seeking a highly skilled Guest Relations Executive to join our team and deliver exceptional service, creating lasting impressions for our guests.Job Summary:Deliver memorable guest experiences by greeting and welcoming guests warmly, setting the tone for an unforgettable experience.Manage reservations, waitlists, and guest...

  • Reservation Executive

    2 weeks ago

    Jamnagar, Gujarat, India Marriott Full time

    Job Number 24114603 Job Category Reservations Location Renaissance Ahmedabad Hotel Behind Ganesh Meridian Complex Ahmedabad Gujarat India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks reservations and group market codes Communicate company values and or culture to new...

  • Butlers/Butler Executive/ AM- Butler Services/ Head- Butler Services

    2 days ago

    Jamnagar, India Preferred People Partners Full time

    Role & responsibilities Managing the overall butler service, ensuring its smooth operation and delivery, and acting as a point of contact for guests and staff. This includes leading the Butler team, coordinating with other departments, and continually improving guest and staff satisfaction. To be accountable for the financial performance of the butler...

  • Public Relations Specialist

    1 week ago

    Jamnagar, Gujarat, India beBeePublicRelations Full time ₹ 5,00,000 - ₹ 10,00,000

    Job DescriptionThe Public Relations Coordinator plays a crucial role in developing and executing PR campaigns and strategies that align with the company's goals. This individual will assist in drafting, editing, and distributing press releases, newsletters, and media content that effectively communicate the company's message to various audiences.Key...

  • Host Desk Manager

    2 weeks ago

    Jamnagar, Gujarat, India beBeeGuest Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Opportunity - Front Desk ProfessionalThe successful candidate will serve as the primary point of contact for students, visiting faculty, and guests. They will oversee front desk operations, manage guest relations, address student accommodation concerns, and coordinate with internal teams to ensure smooth functioning.Key Responsibilities:Front Desk &...

Guest Relation Executive

2 weeks ago

Jamnagar, India FORTUNE HOSPITALITY SERVICES Full time

**Job Overview**:
The Guest Relations Executive is responsible for ensuring that all guests have a seamless, positive, and personalized experience during their stay. This role requires strong interpersonal skills, attention to detail, and a commitment to service excellence. The Guest Relations Executive acts as the point of contact for guest inquiries, resolves complaints or concerns, and works to enhance guest satisfaction through personalized services and interactions.

**Key Responsibilities**:

- **Guest Interaction & Engagement**:

- Welcome and check-in guests upon arrival, ensuring a smooth and pleasant experience.
- Greet guests throughout their stay and provide personalized services to enhance their experience.
- Maintain regular contact with guests to anticipate and fulfill their needs.
- **Problem Resolution & Service Recovery**:

- Address and resolve guest complaints, concerns, or issues promptly and professionally.
- Use problem-solving skills to ensure guest satisfaction, going above and beyond when necessary.
- Work with other departments (e.g., housekeeping, maintenance, F&B) to address issues or requests quickly.
- **Personalized Guest Services**:

- Provide guests with information about hotel facilities, services, amenities, and local attractions.
- Offer personalized recommendations based on guest preferences or requirements.
- Organize special requests for VIP guests, such as room upgrades, restaurant reservations, or transportation arrangements.
- **Guest Feedback**:

- Solicit and record guest feedback through surveys, direct communication, or other means.
- Analyze feedback and report to management to help improve guest experience.
- Address any areas of improvement highlighted by guests to prevent recurrence.
- **Collaboration with Departments**:

- Liaise with front office, concierge, housekeeping, and F&B departments to ensure seamless guest experiences.
- Communicate guest needs or special requests to relevant departments to ensure proper service delivery.
- Assist in coordinating guest arrivals and departures, including VIP guests and high-profile clientele.
- **Administrative Duties**:

- Maintain accurate records of guest preferences, history, and requests in the guest management system.
- Monitor and update guest profiles to ensure up-to-date information is available for future visits.
- Assist in preparing daily reports, occupancy updates, and any guest-related documentation as needed.
- **Training & Mentorship**:

- Provide support and guidance to junior staff or new employees on guest relations procedures.
- Train new team members on best practices for delivering exceptional guest service.

**Key Skills & Qualifications**:

- **Education**:

- A degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
- **Experience**:

- 2-3 years of experience in a guest-facing role, preferably in hospitality or customer service.
- Experience in handling guest complaints and resolving conflicts is advantageous.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and decision-making skills.
- High attention to detail and ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Proficient in using hotel management software and Microsoft Office Suite.
- **Personality Traits**:

- Friendly, approachable, and empathetic with a passion for guest service.
- Professional appearance and demeanor.
- Ability to work under pressure and maintain a positive attitude.

**Working Conditions**:

- Full-time position, may require working on weekends, holidays, and evenings as needed.
- The role requires standing for extended periods, assisting with luggage, and dealing with various guest needs.

**Performance Metrics**:

- Guest satisfaction scores (e.g., through guest surveys and online reviews).
- Response time to guest inquiries and requests.
- Number of successfully handled complaints and service recovery incidents.
- Contribution to a positive, welcoming guest atmosphere.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Employee discounts on accommodations, food, and beverages.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7999599807