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Operations Executive

2 weeks ago

Kochi Kerala, India Talrop Full time

**Key Responsibilities** _(Indicative, not exhaustive)_
- **Customer Onboarding**: Onboard sold customers into **Zoho** and the **Partner Portal**.
- **Logistics Coordination**: Assist with pickups and manage logistics exceptions such as delays, undelivered parcels, and returns.
- **Account Management**: Respond promptly to commercials and handle general account management to drive revenue growth.
- **Billing & Collections**: Generate and send fortnightly invoices; ensure timely payment collections.
- **Cash Management**: Upload **Cash on Delivery (COD)** transactions into the banking portal and perform reconciliations when required.
- **Bookkeeping**: Make accurate entries into Zoho and upload financial data into the banking portal.
- **Reporting**: Prepare operational and financial reports as needed.
- **Cross-Team Coordination**: Work closely with vendors, courier partners, and internal teams to ensure smooth logistics and operational flow.

**Skills & Requirements**
- **Fluency in English and Hindi** - strong verbal and written communication skills are essential.
- Good interpersonal skills and customer-first approach.
- Proficiency in **Zoho** or similar ERP/CRM systems (training can be provided).
- Basic understanding of logistics processes, pickups, and returns handling.
- Basic knowledge of bookkeeping and financial reconciliations.
- Ability to multi-task, prioritize, and meet deadlines.
- Strong problem-solving skills and attention to detail.
- Proficient in MS Office (Excel, Word, Outlook).

**Preferred Qualifications**
- Bachelor’s degree in Business Administration, Commerce, Logistics, or related field.
- Prior experience in logistics, operations, customer service, or account management will be an advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Are you ready to relocate anywhere in Kerala ?( Mostly Calicut)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person