Wifi Email Agent

2 weeks ago

Hyderabad, India Elfonze Technologies Full time

**Job Information**:
Industry
- IT ServicesCity
- HyderabadState/Province
- TelanganaCountry
- IndiaZip/Postal Code
- 500001**GENERAL RESPONSIBILITIES:
If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our Wi-Fi connected product customers requesting help through our written channels. Our customers include end user-homeowners, installing and servicing contractors, distributor warranty administrators and distributors seeking after-market replacement components. Our contact center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.

**Specific Responsibilities for this position include**:

- Provide exceptional written customer support to homeowners.
- Use sound judgement to determine appropriate response to customers based on severity level of case
- Communicate customer facing issues to management or engineering teams and identify areas of opportunity
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental Carrier Excellence initiatives as requested as well as agent certifications

**Key Qualifications**:

Working knowledge of Salesforce is desired.
- A background in consumer Wi-Fi devices, app use and troubleshooting desired
- Excellent customer service skills
- Strong written and oral communication skills
- Proficient in MS Office (specifically Word and Excel)
- Strong analytical skills, accuracy and attention to detail
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
- Creative problem solving skills
- Self-starter and well organized, able to multi-task and prioritize work
- Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours
- Spanish or French language skills are a plus

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