
QA Engineer AI Agent System
1 day ago
We're looking for a meticulous QA Engineer to lead testing efforts for our multi-agent AI system that automates crew member matching, onboarding, and job tracking. This is a cross-functional QA role where youll validate everything from AI-generated decisions to backend APIs, UI components, and third-party integrations (voice cloning, Twilio).
Youll create and run test plans for 8+ autonomous agents, including LLM-backed agents, and help ensure every part of the system behaves reliably and ethically before, during, and after deployment.
Key Responsibilities:
Manual & Exploratory Testing
- Understand agent workflows (Job Matcher, Onboarding Agent).
- Perform manual testing of workflows across:
- Web UI interfaces
- LLM responses and validation triggers
- Communications (email, SMS, voice)
- Backend API changes
- Identify issues in agent decision logic (false positives, incorrect matching, onboarding gaps, etc.).
Automated Testing
- Design and implement automated test scripts for:
- API endpoints
- Event/job creation flows
- Onboarding and contract handling
- SMS/Email/Voice triggers and responses
- Use tools like Postman, Selenium, Playwright, or PyTest for scripting.
Test Planning & Documentation
- Write and manage:
- Test cases and scenarios for each AI agent.
- Test Data and Synthetic data preparation (with support from ML team)
- Regression, functional, and smoke test plans.
- Edge-case tests for fallbacks, failed calls, no-shows, etc.
- Document known issues, test coverage, and agent-specific behavior.
QA Reporting
- Track bugs and raise detailed Jira tickets for:
- UI/UX inconsistencies
- API response mismatches
- Communication errors
- Model prediction issues (with support from ML team)
- Report test progress and bug severity regularly to the engineering team.
Collaboration & Feedback Loops
- Collaborate closely with:
- AI Engineers to validate LLM and ML behavior.
- Backend Devs for API consistency and error handling.
- Voice & Communication Engineers to validate cloned call quality and integrations.
- Help define agent success metrics from a QA lens (e.g., no incorrect crew matches, no duplicate invites, etc.).
Required Skills & Qualifications:
- 3-5+ years in QA Engineering or SDET roles
- Solid understanding of API and integration testing
- Experience with test automation tools:
- Postman / Swagger
- Selenium
- Python-based testing frameworks (PyTest preferred)
- Knowledge of version control (Git/Bitbucket) and issue tracking (Jira Issues)
Preferred (Bonus) Experience:
- Testing systems with AI/ML components or LLM-based applications
- Familiarity with voice API testing (e.g., Twilio Voice, ElevenLabs output validation)
- Worked on event-based or on-demand staffing platforms
- Understanding of CI/CD and QA automation pipelines
Tools You May Work With:
- Automation & API Tools: Postman, PyTest, Playwright, Selenium
- Bug Tracking: GitHub Projects, Jira
- Monitoring Feedback: Azure Monitor / Log Analytics
- Voice & Message Validation: Call transcripts, email/SMS message logs
- Other: Google Sheets (Test tracking), Teams (Internal team comms)
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