Hindi and English Voice Process

2 weeks ago

Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time

**Answer inbound calls and assist customers with their Queries/Request/Complains.**

**- Raise Request & Complaints on behalf of the customer in the CRM tool.**

**- Generate leads and educate customers about new products & their benefits.**

**- Maintain and adhere to compliance guidelines**

**- Capture problem indicators, highlight and suggest improvement**

**- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy**

**- Maintain adequate knowledge levels on products, processes and systems used**

**- Ensure sales target are met**

**- Skills Required**:
**o Excellent verbal communication skills**

**o Ability to comprehend, capture as well as interpret basic customer information**

**o Strong customer service focus**

**o Knowledge of Banking / Credit cards preferred**
**Must be fluent in both English and Hindi**
**Rotational shift.**

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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