
Receptionist/administrator
3 days ago
**Job Summary**:
**Key Responsibilities**:
- Greet patients and visitors professionally and courteously.
- Handle incoming calls, inquiries, and appointment bookings (telephonic, walk-in, and online).
- Register patients accurately in the system and verify referral documents, details, and identification.
- Coordinate patient flow with radiologists and technicians to reduce wait times.
- Maintain and update appointment schedules, cancellations, and rescheduling.
- Collect consultation and diagnostic service payments; issue receipts and maintain billing records.
- Assist patients with pre-scan instructions and general guidance.
- Maintain confidentiality of patient information in compliance with local data protection laws.
- Ensure cleanliness and organization of the reception and waiting area.
- Coordinate with medical and non-medical staff for efficient patient management.
- Escalate patient concerns or complaints to the appropriate authority promptly.
**Qualifications & Skills**:
- **Education**: Minimum HSC (12th Pass); Graduate preferred.
- **Experience**: 1-2 years in a healthcare setup (radiology/diagnostic center preferred).
- **Technical Skills**: Familiarity with clinic/hospital management software; basic MS Office skills.
- **Communication Skills**: Excellent verbal and written communication in English and local language.
- **Other Skills**:
- Strong interpersonal and customer service skills.
- Ability to multitask and remain calm under pressure.
- Attention to detail and organizational skills.
- Professional appearance and behavior.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
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