Customer Service Representative

1 week ago

Delhi, India Zealyug Full time

Job Description: Customer Service Representative

Position Overview:
Key Responsibilities:
1. Customer Support: Provide prompt, courteous, and accurate responses to customer inquiries, concerns, and requests. Offer product information and guidance to assist customers effectively.

2. Issue Resolution: Troubleshoot and resolve customer problems, complaints, and issues in a timely and empathetic manner. Work diligently to find the best possible solutions to customer concerns.

3. Order Processing: Assist customers with order placement, modifications, and tracking. Ensure that order-related information is accurately recorded and communicated to relevant departments.

5. Product Knowledge: Develop a deep understanding of the company's products, services, and policies to address customer queries accurately.

6. Escalation Management: Escalate complex or unresolved issues to higher-level support or management when necessary, ensuring timely resolution and customer satisfaction.

7. Customer Feedback: Actively listen to customer feedback, suggestions, and concerns. Communicate customer feedback internally to the appropriate departments for further improvement.

8. Customer Retention: Work towards building strong relationships with customers and focus on customer retention by ensuring their needs are met, issues are resolved, and they receive excellent service.

9. CRM and Documentation: Utilize Customer Relationship Management (CRM) software to log interactions, update customer profiles, and maintain detailed records of customer communication.

10. Continuous Learning: Stay up-to-date with product knowledge, company policies, and industry trends to deliver informed and up-to-date support to customers.

Skills and Qualifications:

- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Strong interpersonal skills and the ability to empathize with customers and understand their perspectives.
- Patience and composure when dealing with challenging or irate customers.
- Problem-solving and critical-thinking skills to analyze customer issues and provide effective solutions.
- Ability to multitask and handle a high volume of customer inquiries efficiently.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Positive attitude and a customer-centric approach to handling interactions.
- Adaptability to work in a fast-paced and dynamic customer support environment.
- Previous experience in customer service or related roles is an advantage.

Note: The specific responsibilities and requirements of a Customer Service Representative may vary depending on the company's focus, size, and the type of products or services they offer. This job description provides a general overview of the role's typical responsibilities and qualifications.

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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