Customer Support Representative

1 day ago

Nagpur, India Malu Technologies Pvt. Ltd. Full time

**Job description**

**Responsibilities**:
1. Customer Support:

- Provide accurate and comprehensive information about our products, services, and company policies.
- Resolve customer complaints, issues, and concerns effectively, aiming for first-call resolution whenever possible.
- Escalate complex or unresolved problems to the appropriate department or supervisor for further assistance.
- Maintain accurate records of customer interactions and transactions using our CRM software.

2. Sales and Upselling:

- Identify potential sales opportunities during customer interactions and proactively promote products or services.
- Understand customer needs and recommend appropriate solutions to meet their requirements.
- Meet or exceed sales targets and objectives while maintaining a high level of customer satisfaction.
- Provide product demonstrations or explanations to interested customers.
- Collaborate with the sales team to share customer feedback and contribute to improving the sales process.

3. Product Knowledge and Training:

- Stay up-to-date with our product offerings, features, and industry trends.
- Participate in ongoing training sessions and product knowledge updates to enhance your understanding of our products.
- Share product knowledge with customers and address any questions or concerns they may have.
- Provide feedback to the product development team based on customer input and needs.

4. Customer Relationship Management:

- Build and maintain strong customer relationships through excellent communication and follow-up.
- Proactively engage with customers to ensure satisfaction, retention, and loyalty.
- Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
- Collaborate with cross-functional teams to implement customer-centric initiatives.

Qualifications:

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field.
- Proven track record in sales or upselling is highly desirable.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Detail-oriented with a focus on accuracy and quality.
- Ability to work independently and as part of a team.
- Positive attitude and willingness to learn and adapt in a fast-paced environment.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)

  • Customer Support Representative

    15 hours ago

    Nagpur, Maharashtra, India Devdort Full time ₹ 26,000 - ₹ 36,000 per year

    Title: Chat Customer Service Representative – Ahmedabad LocationWe are conducting a recruitment drive in Nagpur for the role of Chat Customer Service Representative. Selected candidates will be required to relocate to Ahmedabad, Gujarat and work on-site.Job Details:Location (Workplace): Ahmedabad, Gujarat (On-site)Position: Chat Customer Service...

  • Customer Support

    3 days ago

    Nagpur, India Sath Outsourcing Service pvt. Ltd. Full time

    Urgently Required Customer Support & Sales Representative Education: Any Graduate. Experience: Min 1 yr in International BPO(US )voice Process Language: Excellent English communication Gender: M/F **Salary**: 15k to 20k for fresher /Up to 30k depends on Experience+ Incentives Job timing: Rotational shift **Required Skills**: - Excellent...

  • Customer Service Representative

    24 hours ago

    Nagpur, India Signex Technologies Full time

    **Customer Service Representative Job Description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...

  • Customer Support Executive

    24 hours ago

    Nagpur, India Leo Coders Pvt. Ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual representatives and of the team. - Conducting quality...

  • Customer Support Specialist

    2 weeks ago

    Nagpur, India NetRTech Solutions LLP Full time

    Job description Company Description NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative -...

  • Customer Support Specialist

    3 days ago

    Nagpur, Maharashtra, India NetRTech Solutions LLP Full time ₹ 26,000 - ₹ 36,000 per year

    Job descriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...

  • Customer Service Representative

    2 weeks ago

    Nagpur, Maharashtra, India Nurture Itech Full time

    Urgently Required: Customer support Education: 12th,Any graduate Experience:0-2yrs Responibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service...

  • Chat Customer Service Representative

    3 weeks ago

    Nagpur, Maharashtra, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...

  • Chat Customer Service Representative

    2 weeks ago

    Nagpur, Maharashtra, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...

  • Inbound Customer Care Representative

    1 week ago

    Nagpur, Maharashtra, India Avalanche High-Tech Enterprise Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAvalanche High-Tech Enterprise seamlessly integrates recruitment services, IT solutions, and product development to meet business needs. Our platform connects employers with top-notch talent and provides advanced tools and algorithms for efficient recruitment. In addition to recruitment, we offer tailored IT services including system...