Service Operations

1 week ago

Gurgaon, India Cogoport Full time

Cogoport is the leading & fastest growing B2B tech organization disrupting the logistics space. We are here to simplify freight movement for businesses across the globe. Our business model is based on principles of aggregation and integration of services. We do this by providing digital and technology-enabled solutions that enable freight to move faster, cheaper, and more efficiently from point to point.

International Trade can be complicated at times and every day brings new challenges and opportunities to learn. When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of Cogoport, you will get an opportunity to be a part of industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

**Role**:
We are looking for Documentation executive in Customer Service team who would be responsible for coordinating with various service providers and carriers to facilitate smooth documentation for our customers.

**Responsibilities**:

- Managing shipment documentation as per individual customers' SOPs for Air Import
- Upload and manage the Documents on Cogoport as procured from the suppliers
- Ensure data accuracy for uploaded documents, ensuring zero loss due to errors in documentation
- Follow policies, procedures, standards, and ensure compliance with transport regulations
- Review Work Instructions periodically and update as required to reflect changes and ensure compliances
- Communicate with stakeholders across functions to clarify the doubts in order to maintain documentation sanctity
- Suggest and recommend the changes needed in the product to optimize the rate management process for Air Import

**Requirements**:

- Minimum graduate/diploma in any stream
- Thorough understanding of the Air Import Process - Documents needed, Best Practices to be followed and Roles of various stakeholders involved
- High level of Proficiency with MS Excel. Able to use advanced functions and be able to work with large data sets.
- Able to prioritize and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment
- Multi-tasker who can work with little supervision with a high Attention to detail
- Analytical mindset and ability to work with large chunks of Data
- Having 1-3 years of experience in similar role in Air Import Logistics Management
- Above-average time management and organizational skills
- Fluent in English and Hindi is a must, to be able to communicate effectively across teams
- Above-average interpersonal skills to be able to coordinate well with various internal stakeholders

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.

  • Service Operations Manager

    1 week ago

    Gurgaon, Haryana, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Service Operations ManagerWe are seeking a seasoned professional to lead our cooling service operations in India. The ideal candidate will possess strong leadership skills and a background in managing complex systems.About the RoleThis is an exciting opportunity for a skilled manager to oversee the daily operations of our cooling service team. As...

  • Service Operations Leader

    2 weeks ago

    Gurgaon, Haryana, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000

    About Service Leadership Role: This position involves leading service operations to meet quality benchmarks.1. Operational LeadershipTrain, onboard, and elevate service teams to meet performance metrics.Track key performance indicators (fulfilment rates, turnaround time) and implement corrective actions.Manage supply chain logistics in coordination with...

  • Data Operations Associate

    2 weeks ago

    Gurgaon, India Moody's Investors Service Full time

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Department Data Management & Analytics Role/Responsibilities As a **Data Operations Associate,** you will have the opportunity to...

  • Customer Service Operations Manager

    2 weeks ago

    Gurgaon, Haryana, India Paisabazaar Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About the RoleThe Customer Service Operations Manager will oversee the daily operations of our customer service team, ensuring that we meet our service level agreements and maintain high customer satisfaction levels. This role requires strong leadership skills and a passion for delivering outstanding service.Level- Deputy...

  • Operations Supervisor

    2 weeks ago

    Gurgaon, Haryana, India beBeeShiftManager Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:We are seeking a skilled Shift Manager to oversee kitchen operations, ensuring exceptional food quality and efficient service while managing staff and coordinating emergency logistics.The successful candidate will have advanced understanding of kitchen operations, inventory management proficiency, and kitchen management software skills. They...

  • Customer Service

    2 weeks ago

    Gurgaon, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...

  • Customer Service

    2 weeks ago

    Gurgaon, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...

  • Food Service Operations Director

    2 weeks ago

    Gurgaon, Haryana, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Job SummaryWe are seeking a highly motivated and experienced Operations Manager to oversee the day-to-day activities of our kitchen operations. As an Operations Manager, you will be responsible for ensuring that all food is prepared and served to the highest standards while maintaining operational efficiency.Key Responsibilities:Develop in-depth knowledge of...

  • Operation Executive

    2 weeks ago

    Gurgaon, India PetPooja (Prayosha food service Pvt. Ltd) Full time

    Job Description: Designation: Operation Executive - Ground Location: Gurgaon, Kolkata Skills required: Merchant Training, Field Training, Customer Service, Client Coordination, Client Support **Roles & Responsibilities**: Can visit our Restaurant Partners in the field & provide them with training for the inventory management module. (Field Training)...

  • Hotel Operations and Customer Service Specialist

    1 week ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 75,00,000

    Hotels and Hospitality Professionals SoughtWe are looking for skilled and enthusiastic individuals to fill key roles within our hotel operations. The ideal candidate will possess excellent communication skills, a strong passion for delivering exceptional customer service and a keen eye for detail.Key Responsibilities:Provide outstanding guest experience by...