Product Intern

**The Upstox Story**:
Upstox is one of India's leading Fin-Tech companies with a mission to simplify trading & investing to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade & investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, IPOs, Mutual Funds, and more.

Upstox, co-founded by Ravi Kumar, Kavitha Subramanian, and Shrini Viswanath, is India's leading wealth-tech platform, empowering 1.3+ crore customers to achieve their financial goals. Backed by Ratan Tata, our mission is to enable every Indian to invest right, trade right, and build wealth confidently. We offer simplified trading and investing through our mobile app and desktop platforms, catering to various user preferences with two distinct modes:

- Upstox Pro: Aimed at active traders, offering advanced trading features in Equities, Futures, Options, Currencies, and Commodities. Upstox for Investors: Designed for beginners, providing easy access to Stocks, Mutual Funds, IPOs, Gold, and Fixed Income products (T-Bills, G-Secs, SDLs, Fixed Deposits, NCDs), alongside Insurance and more. Our journey began with a focus on trading excellence in Equities and Futures & Options (F&O) trading. In 2023, we expanded our offerings, introducing a mode solely for investors and a revamped Mutual Fund product. Today, we have evolved into a comprehensive wealth platform, offering a wide range of products and services to help our customers achieve their financial goals.

**Our mission is simple** - To break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments.

**Job Description Summary**:
As a Product Intern, you will have the opportunity to contribute to the development and enhancement of our platform, ensuring great experience for our users. This role is ideal for individuals who are passionate about personal finance, have a strong analytical mindset, and are eager to learn and grow in a fast-paced environment.

**Internship Duration**: 6 Months

**Start Date**:Immediate

**Responsibilities**:

- Get to know customers: Analyze data, conduct user research, and analyze support tickets to understand their pain points and address them at scale.
- Make your first release: Collaborate with designers and developers to address the identified pain points using your research and analysis.
- Increase adoption of existing product features.

**In your day to day role you will**:

- Analyzing data to discern positive and negative trends and taking appropriate action.
- Maintaining close connections with customers through user research or other mediums to address critical customer issues related to specific product features.
- Analyzing customer tickets associated with a particular product feature and brainstorming solutions to address them at scale.
- Collaborating with developers and designers to develop small features and address existing bugs.
- Scaling existing product features by collaborating with the marketing team and/or implementing self-adoption solutions.

**Pssttips on how you can beat the competition**:
If you can showcase your abilities to:

- Be self-driven / quick starter

Have an ownership mindset

Aggressively drive and deliver results