Ecommerce Operations Executive

2 weeks ago

Sonipat, India Ruhe Full time

Job Summary:
Key Responsibilities:

- **Order Management**:

- Oversee order processing from initiation to fulfillment, ensuring timely dispatch and delivery.
- Monitor inventory levels and coordinate with suppliers to maintain stock availability.
- **Platform Management**:

- Manage product listings, ensuring accurate descriptions, images, and pricing across e-commerce platforms.
- Optimize the online store layout and user experience to enhance customer engagement and conversion rates.
- **Customer Service**:

- Respond to customer inquiries and resolve issues related to orders, returns, and product information.
- Gather customer feedback to improve processes and enhance the shopping experience.
- **Data Analysis**:

- Analyze sales data, customer behavior, and website traffic to identify trends and areas for improvement.
- Prepare regular reports on key performance indicators (KPIs) and present findings to the management team.
- **Collaboration**:

- Work closely with marketing, logistics, and customer service teams to ensure cohesive operations.
- Assist in the development and execution of promotional campaigns and strategies.

Qualifications:

- **Education**:

- Bachelor’s degree in Business Administration, E-commerce, Marketing, or a related field.
- **Experience**:

- 1-3 years of experience in e-commerce operations, digital marketing, or a related field.
- **Skills**:

- Strong analytical and problem-solving abilities.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- **Knowledge**:

- Familiarity with digital marketing strategies, SEO, and online merchandising.
- Understanding of supply chain and logistics principles.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 04/10/2024

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