Principal Conversational Cx Designer

4 days ago

Hyderabad, India TTEC Digital Full time

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Principal Conversational CX Designer to join our Technology Services team. This is a telecommuting opportunity with travel requirements.

**What you’ll bring to us**:

- Discover and assist the client in defining a system persona to be embodied in the user interface
- Create effective CX user interface designs including call flow, dialogs, prompts, non-verbal audio and grammar specifications to accomplish the requirements of IVR, IVA, Bot, smart speaker and messaging systems
- Educate clients on best practices around conversational CX design and gain consensus on the design, prompting and call flow
- Represent our UI approach and philosophy to customers in the sales cycle, and assist in the design and creation of compelling proposals and demos
- Provide feedback on the design and capabilities of Speech recognition product software to incorporate UI lessons learned in the field
- Utilize research to determine best practices from a CX perspective

**What skills you will need**:

- 5+ years of industry experience in Voice User Interface design of conversational systems
- Experience in conducting Usability Studies and WOZ tests along with the Tuning process, performing Call Analysis, review of speech tuning data, and making recommendations to improve VUI/CX design
- Use of data analytics to assist in continuous improvement services
- Ability to create detailed user flows, wireframes, and prototypes
- Experience working closely with outside clients and partners, as well as developers
- Native-level English fluency, Bilingual Spanish skills are a plus

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