Customer Support Associate

2 weeks ago

Wazir Pur III Delhi Delhi, India Genefied Full time

As a Customer Support Consultant in the gifting department, you will be the first point of contact for customers and vendors. You will manage incoming calls, provide information about our products and services, and assist with any inquiries or issues that arise. Your role is vital in ensuring that every customer receives top-notch service and that their needs are met in a timely and professional manner.

**Key Responsibilities**:

- Handling Calls: Answer incoming calls from customers and vendors regarding gifting services. You’ll handle inquiries, process requests, and provide accurate information.
- Issue Resolution: Identify customer issues, provide quick solutions, and ensure all problems are resolved effectively. Escalate complex issues when necessary.
- Customer Interaction: Build strong relationships with customers by offering excellent service, addressing their concerns, and following up to ensure satisfaction.
- Record Keeping: Document customer interactions, update call logs, and maintain records for future reference.
- Collaboration: Coordinate with the gifting team and other departments to ensure smooth order processing and service delivery.

**Requirements**:

- Previous experience in customer service or call handling is preferred but not mandatory.
- Strong communication skills, both written and verbal.
- Proficient in MS Office (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Friendly and professional demeanor with an ability to handle stressful situations with calmness and efficiency.
- A proactive attitude with a customer-first approach.

**Why Work with Us**: At Genefied, we value our employees and offer opportunities for growth within a supportive and collaborative environment. Join us to be part of a company that values innovation and customer satisfaction.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Wazir Pur III, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 09/09/2024
Expected Start Date: 03/10/2024

  • Project Associate

    2 weeks ago

    Wazir Pur III, Delhi, Delhi, India One Up Power Systems Full time

    **Job Title**: Project Associate **Department**: Projects / Operations **Job Type**: Full-Time **Experience Required**: 0.5-2 years **Company Overview**: We are a leading security and surveillance company offering both rental and permanent CCTV solutions for major events, public infrastructure, and private sector clients. We are looking for a Project...

  • Customer Care Executive

    2 days ago

    Wazir Pur III, Delhi, Delhi, India The Hiring Master Full time

    Must have Diploma in Mechanical Engineering Customer Support role Pay: ₹20,000.00 - ₹25,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Customer relationship management: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) Work Location: In...

  • Customer Care Executive

    1 week ago

    Wazir Pur III, Delhi, Delhi, India The Hiring Master Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Must have Diploma in Mechanical EngineeringCustomer Support roleJob Type: Full-timePay: ₹20, ₹25,000.00 per monthEducation:Bachelor's (Preferred)Experience:Customer relationship management: 1 year (Preferred)total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English (Preferred)Work Location: In person

  • Chat Support Sales- Female

    2 weeks ago

    Wazir Pur III, Delhi, Delhi, India The Loom Full time

    **Responsibilities**: - Resolving customer complaints & queries brought to your attention under a specific timeline through mails and chats. - Manage and drive sales team target and performance. - Handle customer complaints and provide appropriate solutions and alternatives so that they can bo converted into sales. **Requirements**: - A bachelor’s...

  • Chat Support Executive(Female)

    4 days ago

    Wazir Pur III, Delhi, Delhi, India The Loom Full time

    **Responsibilities**: - Resolving customer complaints & queries brought to your attention under a specific timeline through mails and chats. - Manage and drive sales team target and performance. - Handle customer complaints and provide appropriate solutions and alternatives so that they can bo converted into sales. **Requirements**: - A bachelor’s...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Hirelo.in Full time

    Urgent Opening for Customer Support Associate with leading Healthcare Company in Delhi Qualification: Any Graduate Experience: Minimum 1 year Skill: Excellent ENGLISH Communication Days of working: -6 days (Monday to Saturday) **Salary**: Upto 4Laksh per year Day shift **Salary**: ₹300,000.00 - ₹400,000.00 per year **Benefits**: - Health...

  • Customer Support Associate

    1 week ago

    Delhi, Delhi, India Communezen Ventures Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Hiring Customer Support Associates for hostel operations in Delhi/Noida/Gurgaon. Manage calls, WhatsApp & email queries, resolve resident issues, ensure satisfaction & support operations. Freshers can apply.

  • Associate - Customer Support

    4 days ago

    Delhi, Delhi, India InstantPay Full time

    A Customer Support Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Customer Support Associate

    4 days ago

    Delhi, Delhi, India Mindfire Solutions Full time

    Customer Support Associate Experience : 1 - 3 years Bhubaneswar, Delhi - NCR, Remote Working **About the Job** Featured Develop a deep knowledge of Client Product to remove technical barriers for their customers and help them navigate a variety of tools within the product. Work with internal and external Customers to quickly and effectively resolve...

  • Customer Support Associate

    1 week ago

    Delhi, Delhi, India Niftel Communication Full time

    **Part Time (Permanent WFH)** Process: Chat support process Profile: Customer Support Associate **Log in hours: 5 hours.** Shift timings: Rotational shift Rotational Week off. **Salary: 7500 fixed without any deductions** 6 days working with 1 rotational week off Notes: *Excellent communication and interpersonal skills. *Ability to think...