Online Guest Services

Location: Doddaballapur, Canterbury Castles

Online Guest Service Agent collaborate closely with sales and marketing teams to

execute online promotional campaigns, featuring special deals and packages to attract a

broader audience.
- The primary responsibility of an Online Guest Service Agent is to promptly

address guest inquiries and requests on diverse online platforms, ensuring a high

standard of customer satisfaction.
- As an Online Guest Service Agent, your duties will involve overseeing

reservations and bookings, furnishing guests with precise information regarding

room availability, rates, and hotel amenities.
- Online Guest Service Agent oversee the complete online guest journey, from

initial inquiries to post-stay communications, devising strategies to enrich digital

interactions between guests and the hotel.
- Serving as an Online Concierge, you will offer virtual concierge services by

suggesting local attractions, arranging transportation, and providing personalized

information to enhance guests' stays.
- Online Guest Service Agent monitor online reviews and social media channels,

promptly addressing guest concerns to maintain a positive online reputation for

the hotel
- Online Guest Service Agent may collaborate with marketing teams to develop

engaging online content and promotions, attracting new guests and encouraging

repeat bookings through various online avenues.
- Online Guest Services Associates collaborate with the front desk and

housekeeping teams to ensure accurate and timely communication of room

availability and cleanliness status, meeting guest expectations effectively.
- Online Guest Services Coordinators may orchestrate virtual events or webinars to

engage guests, offering insights on the hotel's services, local attractions, and

fostering a sense of community among online audiences.
- Online Guest Services Managers analyze online booking trends and customer

behavior to provide data-driven recommendations for enhancing the online

reservation process and capitalizing on revenue opportunities.
- Online Guest Services Agents facilitate virtual tours or live chats to showcase the

hotel's amenities and address inquiries, aiding guests in making informed

decisions during the booking process.
- Online Concierge Services Representatives assist guests with virtual concierge

services, encompassing restaurant reservations, event tickets, and personalized

recommendations, fostering a seamless and convenient experience.
- Online Guest Services Specialists contribute to building and updating the hotel's

online knowledge base, ensuring accurate and current information is readily

accessible to guests and team members alike.

Pay: ₹20,000.00 - ₹35,000.00 per month

Application Question(s):

- Will you be able to relocate to Doddaballapura (Canterbury Castles)?

**Education**:

- Bachelor's (required)

**Experience**:

- Hospitality: 2 years (required)

**Language**:

- Kannada (required)
- English (required)

Work Location: In person