Guest Relations Executive
3 days ago
Job Advertisement**:Guest Relations Executive**
Location: Doddaballapur, Canterbury Castles
Greet and welcome guests upon their arrival at the hotel.
- Provide a warm and friendly first impression to create a positive guest experience.
- Efficiently handle the check-in and check-out processes for guests.
- Ensure accurate and timely completion of necessary paperwork.
- Assign rooms based on guest preferences and availability, with housekeeping to
ensure rooms are prepared for new arrivals.
- Offer concierge services, including providing local area information, arranging
transportation, and making restaurant reservations.
- Act as a liaison between guests and various hotel departments to ensure smooth
communication and resolution of guest needs.
- Manage and fulfill special requests from guests, such as room preferences,
dietary needs, or special occasions
- Assist guests with inquiries, and requests, and provide information about hotel
facilities and services.
- Address and resolve guest concerns or complaints promptly and effectively.
- Promote hotel amenities, services, and special promotions to enhance the guest
experience and potentially increase revenue.
- Collect and analyze guest feedback to identify areas for improvement and
enhance overall guest satisfaction.
- Identify VIP guests and repeat visitors, providing personalized attention and
recognition to enhance their loyalty to the hotel.
- Be knowledgeable about hotel emergency procedures and act responsibly in case
of emergencies, ensuring guest safety.
- Manage front desk operations, including handling reservations, processing
payments, and maintaining accurate guest records
- Remain calm and composed during challenging situations, such as overbookings
or unexpected events, and find appropriate solutions.
- Be culturally sensitive and respectful to guests from diverse backgrounds,
ensuring an inclusive and welcoming environment.
- Professional Appearance and Behavior:
- Maintain a professional appearance and behavior, reflecting the hotel's standards
and contributing to a positive brand image
Pay: ₹20,000.00 - ₹35,000.00 per month
Application Question(s):
- Will you be able to relocate to Doddaballapura (Canterbury Castles)?
**Education**:
- Bachelor's (required)
**Experience**:
- Hospitality: 2 years (required)
**Language**:
- Kannada (required)
- English (required)
Work Location: In person
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