Operation Coordinator

4 days ago

Thiruvananthapuram, India TTUAE Full time

**This is a full-time work-from-home position.**
- We are an IT service company based in Abu Dhabi, UAE.
- Our back office team will focus on all our sales, marketing, customer service, operations & remote IT support.
- All our current clients are based in UAE.
- Mode of communication will be English.

Timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday.
**ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS.**

**Responsibilities**:

- Monitor & update the Support Helpdesk Ticketing system on daily basis with accurate and timely information.
- Assign support tickets to engineers and monitor progress.
- Collect and verify the ticket updates and update in the system along with time entries of the engineers.
- Managing appointments & schedules of the technical team.
- Processing of all jobs with accuracy and timeliness.
- Track & Monitor ongoing jobs & support.
- Follow-up & updating jobs & tickets closely.
- Inform clients of unforeseen delays or problems.
- Get feedback from customers after the job is completed.
- Responding to complaints/suggestions from customers.
- Invoice timely to the clients in coordination with the sales & finance department.
- Monitor and track sub-con jobs.
- Track purchases & delivery made for the customers.
- Helping the management in the day-to-day operations of the company.
- Answering calls, taking messages, and handling correspondence.
- Performs a variety of administrative tasks.
- Implementing new procedures and administrative systems.

**Skills Required**:

- Should Have Minimum 3 Years Hands on Experience in similar position.
- Good written & oral command over English Language is a must.
- Demonstrated track record of performance and commitment.
- The capacity to work well on your own or in a team.
- The ability to manage your time and plan your day effectively.
- Can easily adopt new environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Application Question(s):

- We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings?
- Where are you located currently?

**Experience**:

- Operation coordinator: 3 years (required)
- managing & scheduling a team: 2 years (required)
- Monitoring & updating jobs: 2 years (required)
- Customer service/support: 2 years (required)
- Monitor,Track & Update Ticketing System: 2 years (preferred)

**Language**:

- English ( Read, Write, Speak) (required)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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