Logistics Operation Executive

11 hours ago

Mumbai Maharashtra, India ShipDelight Logistics technologies Private Limited Full time

**Job Summary**:
We're looking for a proactive and highly organized **Operations Executive** to be our primary point of contact for our extensive network of courier partners. In this vital role, you'll manage day-to-day operations with our partners, oversee their performance, and ensure our clients' shipments are handled efficiently and effectively through seamless coordination.

**Key Responsibilities**:

- **Courier Partner Relationship Management**: Act as the main point of contact for a portfolio of courier partners, fostering strong working relationships and ensuring smooth daily operational interactions.
- **Performance Monitoring & Optimization**: Track and analyze courier partner performance against key metrics (e.g., delivery success rates, transit times, pick-up efficiency). You'll identify areas for improvement and collaborate with partners to optimize their service delivery.
- **Operational Coordination & Issue Resolution**: Facilitate day-to-day operational tasks with courier partners, including manifest sharing, shipment allocations, and issue escalation. You'll proactively resolve operational challenges to ensure timely pick-ups and deliveries.
- **Compliance & Service Level Adherence**: Ensure courier partners adhere to agreed-upon service level agreements (SLAs) and ShipDelight's operational guidelines, maintaining high standards of service quality.

**Qualifications & Skills**:

- **Experience**: 1-3 years of experience in logistics operations, courier partner management, vendor relations, or a similar role.
- **Communication**: Excellent verbal and written communication skills in **English and Hindi** are essential for effective partner interaction.
- **Problem-Solving**: Strong analytical and problem-solving abilities, with a keen eye for operational details and efficiency.
- **Organizational Skills**: Highly organized and capable of managing multiple priorities and relationships effectively in a fast-paced environment.
- **Tech Proficiency**: Comfortable using logistics software, internal dashboards, and MS Office Suite (especially Excel) for data tracking and analysis.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Current Monthly Salary
- Expected Monthly Salary
- Notice Period

**Experience**:

- Courier: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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