Customer Support Executive

5 days ago


Kothrud Pune Maharashtra, India Aidify Learning and Mobility Pvt Ltd Full time

Assist users in troubleshooting issues, setting up accounts, and understanding app features.
- Document customer interactions and ensure accurate case records.
- Work closely with technical teams to communicate customer feedback and resolve escalated issues.
- Maintain a high level of customer satisfaction by resolving issues efficiently and empathetically.
- Educate customers on app updates, new features, and functionality to enhance their experience.
- Collaborate with the marketing and development teams to improve overall user experience and product quality.

**Qualifications**:

- **Skills**: Excellent communication skills (written and verbal), with a strong command of English.
- **Customer-Oriented Mindset**: Ability to handle customer queries with patience, empathy, and professionalism.
- **Problem-Solving**: Quick thinker who can handle challenging situations and provide creative solutions.

Pay: ₹10,531.77 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7767008615



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