Female Telecaller

1 week ago

Sushant Golf City Lucknow Uttar Pradesh, India Dr. Shukla's Sanjeevani Homeopathy Full time

Professionally receive incoming calls from patients regarding appointments, billing questions, medical information, and general inquiries.
- Assist patients in scheduling appointments and providing necessary details.
- Clearly explain policies, procedures, and services to patients.
- Make outbound calls to patients for appointment reminders, post-visit check-ins, or to gather additional information.
- Address patient concerns and complaints, escalate issues when necessary.
- Accurately record patient details, call information, and interactions in medical records system.
- Adhere to strict patient privacy guidelines.

**Required Skills**:

- Clear and concise verbal communication to effectively understand patient needs and provide accurate information.
- Ability to attentively listen to patient concerns and inquiries to provide appropriate responses.
- Strong focus on delivering excellent patient care and building positive relationships.
- Familiarity with hospital management systems and electronic medical records software.
- Ability to remain calm and professional when handling complex or challenging patient situations.

**Qualifications**:

- Graduation or equivalent.
- Prior experience in a customer service role preferred.
- Strong typing and data entry skills
- English Speaking preferred.

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 20/02/2025

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