Presales Technologist Ii

6 days ago

Noida Uttar Pradesh, India UKG Full time

**Job Description**:
**Job ID**:

- PRESA012004

**Employment Type**:

- Regular

**Location**:

- Noida,UP,India

**Travel**:

- Up to 25%

**Role**:

- Presales Technologist II

**Job Summary**:
**Essential Duties and Responsibilities**:

- Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations
- Design, plan, and execute on new strategies involving current SaaS deployment procedures
- Assist in transitioning legacy solutions to GCP
- Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation
- Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness
- Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc.
- Drive process and product improvement to augment and accelerate tenant delivery
- Acquire, maintain, and expand knowledge on all aspects of UKG products and services
- Collaborate with internal PEI teams to standardize Product delivery
- Engage with Partner and Presales Enablement teams to ensure seamless transition to end users

**Desired Qualifications/Skills**:

- BA/BS in Computer Science, Information Technology, or a related field or commensurate experience.
- Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments
- Technical proficiency in cloud computing and multi-tenant SaaS environments
- Flexibility to work across different time zones to support a global organization
- Strong analysis, task management, and time management skills
- Self-motivated, self-starter with the ability to work autonomously
- Excellent consulting, organizational and problem-solving skills
- Ability to balance multiple project and priorities
- Self-motivated while possessing a strong work ethic and ability to work well independently

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