Call Centre Executive
1 week ago
**Key Responsibilities**:
- Manage inbound and outbound calls professionally and promptly.
- Address customer inquiries, provide detailed information, and resolve concerns effectively.
- Maintain records of customer interactions, transactions, and feedback.
- Follow communication “scripts” and adhere to company policies.
- Escalate complex queries to the appropriate departments.
- Meet personal/team call handling quotas and performance metrics.
- Maintain a positive and empathetic attitude toward customers.
**Requirements**:
- High school diploma or equivalent (Bachelor’s degree is an advantage).
- Proven experience in a call centre or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and de-escalate conflicts.
- Proficiency in using call centre software, CRMs, and other relevant tools.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in shifts, weekends, or holidays if required.
**What We Offer**:
- Competitive salary and performance-based incentives.
- Training programs to enhance your skills.
- A supportive and collaborative work environment.
- Opportunities for career growth within the organization.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Experience**:
- Call centre: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 08/02/2025
Expected Start Date: 16/02/2025
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