Cem

2 weeks ago

Bengaluru, India Anunta Technology Management Services Ltd Full time

Graduate
- ITIL or similar training / certification would be added advantage
- 1 to 2 Yrs for Exec
- 2 to 6 Yrs for Sr Exec
- 6 to 9 Yrs for AM
- Experience in ITIL framework and delivery
- Manage complete lifecycle ITIL frame work which includes Incident, Change, Patch and Problem management
- Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc.
- Prepare, Execute & Track various plans

1. Weekly and month report
2. Coordinate with implementation team for timely completion of planned items
3. Periodic Communication / Updates to Stakeholders
4. Manage & Track Vendor Resource Deployment
5. Escalation Management
- Coordinate with various teams & stakeholders and track delivery as per agreement
- Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc.
- Periodic Reporting
- Obtain customer feedback and make sure their issues, concerns are resolved
- Obtain client sign off on meeting Objective and monthly reporting

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Flexible shift

**Speak with the employer**
+91 9870024373

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