Associate Quality Assurance

**JOB DESCRIPTION**
The Chief Administrative Office (CAO) is comprised of multiple global functions that support the firm's businesses in 60 countries, including Global Real Estate, Global Supplier Services, Global Business & Document Services, Amenity Services, Corporate Insurance, Global Security, Corporate Aviation and Finance and Business Management.

The CAO Controls team’s primary function is to solidify an effective Firm-wide control framework, looking within and across its functions, to identify and remediate control issues with a sense of urgency regardless of the source. CAO Controls team will work in partnership with the Control Managers across CAO to provide a centralized view of all control functions, assisting in immediate, real time problem detection, reporting and escalation by utilizing the firm’s operational risk self‐assessment reporting process & system. The team also support various firm wide control programs and operational risk initiatives.

**Job Summary**

As an Associate of Quality Assurance within the Controls team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment. You will identify and escalate issues with a sense of urgency and partner with the business to ensure issues are remediated in a timely manner. You will assist in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation, overseeing the control environment within the Global Supplier Services function.

**Job responsibilities**:

- Engage with a diverse group of stakeholders to ensure alignment on risk and control priorities and initiatives.
- In partnership with stakeholders, evaluate and perform an end-to-end analysis of the business risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks.
- Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies
- Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units

**Required qualifications, capabilities and skills**:

- Bachelor’s degree or equivalent experience required
- 3+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance.
- Expertise in quality assurance, risk analysis and assessment, root cause analysis, reporting, and process reviews.

**Preferred qualifications, capabilities and skills**:

- Knowledge of intelligent automation tools such as Tableau, Python, Alteryx, or UI Path.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.