Program Associate

**Program Associate**

**Job #**:

- req33855

**Organization**:

- World Bank

**Sector**:

- Administration/Office Support

**Grade**:

- GD

**Term Duration**:

- 2 years 0 months

**Recruitment Type**:

- Local Recruitment

**Location**:

- Chennai,India

**Required Language(s)**:

- English

**Preferred Language(s)**:
**Closing Date**:

- 8/5/2025 (MM/DD/YYYY) at 11:59pm UTC

**Description**

**Global Corporate Solutions**

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.

**About the Unit**

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices. GCSCS has about 130 staff and about 500 contractors.

To achieve its purpose, GCSCS is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA), and (iii) Innovation and Client Solutions (GCSIS). GCSIS also has the GCS Service Desk and Processing & Analytics team in Chennai, India.

**This position requires to work in night shift 4 pm to 12:30 am IST.**

**DUTIES AND ACCOUNTABILITIES**
- Provide transaction processing support to GCS Corporate Real Estate teams by adhering to established procedures.
- Understand lease accounting and collaborate with GCS Corporate Real Estate, facilities managers, and Accounting team on lease payments and related matters.
- Comprehend the procure-to-pay cycles and assist GCS facilities managers.
- Consult with internal and external clients, such as staff, consultants, and vendors, to ensure timely payments and resolve accounting-related issues.
- Reference World Bank financial and administrative policies and procedures in areas related to administrative expenses.
- Assist in providing documentation support to auditors and WFA for financial transactions.
- Prepare and analyze monthly and quarterly budget reports.
- Analyze client surveys and prepare detailed reports.
- Research, analyze, and synthesize information, interpret data, retrieve information from SAP or similar integrated systems, and prepare clear and concise results for ongoing monthly monitoring and analytical reports for the Team Leader and various World Bank HQ clients.
- Develop and demonstrate excellent knowledge of relevant World Bank policies and practices related to financial management (e.g., Administrative Manual and Procurement Guidelines) and advise and train clients on those policies and procedures.
- Demonstrate excellent knowledge of basic accounting theory and principles.
- Work independently on routine issues, seeking guidance from senior staff on complex projects or issues.

**Selection Criteria**
- Bachelor’s degree in a relevant discipline (i.e., Accounting, Finance, or Business Administration) plus 3 years of relevant experience.
- Prior experience in transaction processing and knowledge of GCS processes and functions is preferred.
- Ability to process transactions while meeting turn-around-time service standards with high accuracy.
- Experience in system maintenance-related tasks.
- Strong communication skills, both verbal and written.
- Ability to gather, organize, and present complex data in a user-friendly and appropriate format (e.g. MS Excel and MS Access). Experience in writing macro will be an advantage.
- Analytical ability necessary to measure and forecast trends.
- Experience in financial accounting.
- Familiarity with SAP strongly preferred.
- Strong client focus and customer service/interpersonal skills.
- Ability and willingness to work the night shift (4 pm to 12:30 am IST).

**KEY COMPETENCIES**
- Deliver Results for Clients: Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspective by asking probing questions to understand unmet needs. Demonstrates accountability for achieving results that have an impact. Identifies and proposes solutions to mitigate and manage risks.
- Collaborate Within Teams and Across Boundaries: Ability to build effective working relationships with colleagues in multidisciplinary teams, brings differing ideas into the forefront, and initiates collaboration across boundaries.
- Lead and Innovate: Contributes to new insights to understand situations and develops