Dispatch Executive
2 days ago
**Key Responsibilities of a Dispatch Executive**:
- **Scheduling and Coordination**:
- Plan and schedule deliveries or transportation activities.
- Assign drivers/vehicles based on availability, route, and priority.
- Coordinate with warehouse, logistics, and transport teams.
- **Order Processing**:
- Review and process dispatch orders from sales or operations teams.
- Ensure all orders are accurately entered into the system.
- **Route Optimization**:
- Plan efficient delivery routes to save time and reduce costs.
- Use GPS or dispatch software to monitor and adjust routes in real time.
- **Communication**:
- Maintain constant communication with drivers and field staff.
- Address and resolve any issues during transit (delays, breakdowns, etc.).
- **Documentation and Reporting**:
- Prepare and maintain dispatch logs, delivery reports, and transportation records.
- Ensure all documentation complies with company and regulatory standards.
- **Tracking and Monitoring**:
- Track movement of vehicles/goods using GPS or tracking tools.
- Ensure on-time delivery and resolve any discrepancies.
- **Customer Service**:
- Respond to customer inquiries regarding delivery status.
- Handle delivery complaints or feedback professionally.
- **Compliance and Safety**:
- Ensure all dispatch activities adhere to company policies and safety regulations.
- Monitor driver behavior and compliance with transport rules.
- **Team Coordination**:
- Work closely with other departments such as sales, inventory, warehouse, and customer support.
- Support driver onboarding and training if needed.
- **Emergency Response**:
- Act quickly to manage emergencies like vehicle breakdowns, route closures, or weather disruptions.
Pay: ₹10,309.10 - ₹28,569.62 per month
Work Location: In person
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dispatch executive
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