Delivery Associate

4 days ago

Rajasthan, India Larsen & Toubro Full time

Delivery Associate

LNT/DA/1202221

EdutechJaigarh, Rajasthan
- Posted On
15 Nov 2024- End Date
14 May 2025- Required Experience
2 - 5 Years**Skills**:
Knowledge & Posting Location

SERVICE DELIVERY

COMMUNICATION

PROJECT COORDINATION

CUSTOMER MANAGEMENT

Minimum Qualification

BE

BSC

BBA

BCOM

BCA

ANY DEGREE

**Job Description**:

- **
Role Overview**: The B2B Delivery Coordinator, with 7-12 years of experience, is responsible for end-to-end coordination of our hybrid (online/offline) course delivery to college partners.
- ** Point of Contact**: Act as the primary liaison for our college partners, addressing their specific delivery requirements and promptly resolving any concerns.
- ** Internal Collaboration**: Collaborate closely with in-house Subject Matter Experts and internal operations teams to ensure all necessary resources for seamless course delivery are prepared and accessible.
- ** Proactive Problem Solving**: Identify and proactively address potential challenges and bottlenecks in the delivery process, working to develop effective solutions.
- ** Customer Focus**: Continuously assess customer satisfaction and gather feedback to enhance the overall experience. Make necessary adjustments to exceed client expectations and ensure their needs are met.
- ** Education Sector Expertise**: A solid background in B2B coordination within the education sector is essential, along with excellent project management skills focused on delivering high-quality educational content.
- ** Optimal Communication**: Maintain open lines of communication at all times, ensuring that all relevant activities are communicated to customers, and they are consistently apprised of their course progress.
- ** Resource Management**: Oversee the allocation of resources, both online and offline, to ensure they are prepared, available, and utilized efficiently to support course delivery.
- ** Continuous Improvement**: Play an active role in ongoing quality improvement efforts, striving for excellence in course delivery and customer satisfaction.
- ** Strategic Thinking**: Develop and implement strategies to optimize delivery processes, increase efficiency, and enhance customer experiences.
- ** Team Player**: Work collaboratively with cross-functional teams to achieve successful course delivery and maintain strong internal and external relationships.
- ** Adaptability**: Be adaptable and responsive to changing requirements, demonstrating flexibility and problem-solving skills in a dynamic educational environment.
- ** Customer-Centric**: A deep commitment to meeting customer needs and ensuring their success is at the core of this role.
- ** Call and Mail Support**: Prior experience in call and mail support activities is required to address customer inquiries and provide timely support.
- ** L2 Escalations**: Confidence in handling L2 escalations, ensuring that complex issues are resolved effectively and efficiently.
- ** Analysis and Reporting**: Knowledge and prior experience in preparing client-wise detailed analysis reports, monthly review reports, and gap analysis to assess and improve course delivery.
- ** Interpersonal and Communication Skills**: Strong interpersonal and communication skills are a must, facilitating effective collaboration with internal teams and maintaining positive relationships with clients.

  • Delivery Associates

    4 days ago

    Bhankrota, Jaipur, Rajasthan, India LATS SOLUTIONS Full time

    **Job Description DA: 30 positions** - Delivery of the allocated packages. - Planning daily travel routes based on delivery location. - Loading and unloading of packages. - Accepting and recording payments after delivering packages. - Acquiring acknowledgment from the customers of the product delivered with zero damages. - **Able to read Addresses in...

  • Operations Associate

    2 weeks ago

    Jaipur, Rajasthan, India Abmod Inc. Full time

    **Operations Associate (eCommerce)**As an Operations Associate you will look after end to end eCommerce operations and operations support. The role will be responsible for monitoring back-end processes, such as customer service, logistics, inventory planning and finance management. **Roles and Responsibilities**: - Support the eCommerce operations team in...

  • Process Associate

    2 weeks ago

    Jaipur, Rajasthan, India Knack Global Full time

    We are considering your profile for the role of Process Associate. We are health care KPO arm of Knack Group - a 15-year-old business conglomerate with interests in Health Care Services, Health care IT and Enterprise IT & Analytics. To Health care clients it brings Health Care Domain knowledge, Process Maturity, Operational efficiencies and cost containment...

  • Process Associate

    2 weeks ago

    Jaipur, Rajasthan, India Knack Global Full time

    We are considering your profile for the role of Process Associate. We are health care KPO arm of Knack Group - a 15-year-old business conglomerate with interests in Health Care Services, Health care IT and Enterprise IT & Analytics. To Health care clients it brings Health Care Domain knowledge, Process Maturity, Operational efficiencies and cost containment...

  • Associate-jaipur

    2 weeks ago

    Jagatpura, Jaipur, Rajasthan, India Knack Global Full time

    We are considering your profile for the role of Process Associate. We are health care KPO arm of Knack Group - a 15-year-old business conglomerate with interests in Health Care Services, Health care IT and Enterprise IT & Analytics. To Health care clients it brings Health Care Domain knowledge, Process Maturity, Operational efficiencies and cost containment...

  • Associate Professional

    7 days ago

    Jaipur, Rajasthan, India Ingram Micro Full time

    About Ingram Micro: - Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, eCommerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become...

  • Purchase Associate

    7 days ago

    Jaipur, Rajasthan, India Marriott International, Inc Full time

    **Job Number** 24093370 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Jaipur Marriott Hotel, Ashram Marg Near Jawahar Circle, Jaipur, Rajasthan, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Calculate figures for food inventories, orders, and...

  • Process Associate-fresher-jaipur

    6 days ago

    Jaipur, Rajasthan, India Knack Global Full time

    We are considering your profile for the role of Process Associate. We are health care KPO arm of Knack Group - a 15-year-old business conglomerate with interests in Health Care Services, Health care IT and Enterprise IT & Analytics. To Health care clients it brings Health Care Domain knowledge, Process Maturity, Operational efficiencies and cost containment...

  • Associate-Jaipur

    2 weeks ago

    Jagatpura, Jaipur, Rajasthan, India Knack Global Full time ₹ 20,000 - ₹ 2,40,000 per year

    We are considering your profile for the role of Process Associate. We are health care KPO arm of Knack Group - a 15-year-old business conglomerate with interests in Health Care Services, Health care IT and Enterprise IT & Analytics. To Health care clients it brings Health Care Domain knowledge, Process Maturity, Operational efficiencies and cost containment...

  • Legal Associate

    1 week ago

    Jaipur, Rajasthan, India Dhee Legal Advisors Full time

    **Opening for Law Graduate** 1. **About the Organization**: "Dhee Legal Advisors" is a leading law firm in Rajasthan, incorporated with aim to bring a positive change in the society by providing economical, viable and practicable solutions of complex legal problems to all stake holders and helping in improving the justice delivery system. 2....