Customer Support Executive

2 weeks ago

Chennai Tamil Nadu, India Venus Motorcycle Tours Full time

**We’re Hiring: Customer Success Executive**
Location: Chennai (On-site)
Full-Time | Salary + Incentives on Tour Bookings

**About Us**:
Venus Motorcycle Tours, founded by actor and rider Ajith Kumar, is one of India’s premier motorcycle expedition companies. We organize epic rides across breathtaking destinations—and we’re looking for someone who can turn interest into action.

**Role Overview**:
As a **Customer Success Executive**, you’ll manage inbound inquiries from Instagram, Facebook, and other channels, respond promptly to leads, and guide them through the booking process. You’ll also track conversations and bookings using **CRM tools** to ensure every rider gets a seamless and professional experience.

**Key Responsibilities**:

- Monitor and respond to DMs and comments on Instagram, Facebook, and other social platforms.
- Engage with leads generated from paid campaigns and organic reach.
- Call or message prospects to explain tour offerings and close bookings.
- Use CRM software to log interactions, track lead status, and follow up efficiently.
- Coordinate with the operations team for smooth customer handover.
- Meet conversion targets to earn attractive booking-based incentives.

**What We’re Looking For**:

- Excellent communication in English and Tamil (Hindi is a plus).
- Prior experience in customer service, inside sales, or hospitality preferred.
- Comfortable with social media platforms and online communication tools.
- Familiarity with CRM tools (like Zoho, HubSpot, or similar) is added advantage.
- Enthusiasm for travel, adventure, or motorcycling is a strong bonus

**What You’ll Get**:

- Competitive base salary
- Performance-based incentives for each tour booking
- A front-row seat in one of India’s most exciting motorcycle travel brands
- Dynamic work environment with passionate professionals

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

Expected Start Date: 01/06/2025

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