International Voice Process

5 hours ago

Bengaluru Karnataka, India MEGAAOPES SOLUTIONS (OPC) PRIVATE LIMITED Full time

We are hiring for Inbound/outbound International Call Center for Inbound & Outbound process ( Mortgage ) in Bangalore, Karnataka.

**Role And Responsibilities**:

- We are Hiring for International Voice Process for Inbound/ Outbound Process
- Take inbound and outbound calls for international voice process.
- Handle customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Over 1 year outbound or inbound experience with excellent communication skills.

**Skills and qualifications for International Voice Process**:

- Strong communication, both written and verbal
- Active listening skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments

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