Mis Executive

Kolkata, India
- DOP
- 3080595

**_Role Purpose_**
- The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance._

**_Dosssss_**
- **Prepare timely and accurate MIS reports and dashboards as required by the stakeholders**
- _Interact and work closely with management, internal stakeholders & clients to understand the business information needs_
- _Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)_
- _Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report_
- _Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run
- rate etc.) _
- _Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. _
- _Ensure zero non-compliances on process audit on data security and compliance_
- **Support and adopt tools and systems for efficient MIS generation and reporting system**
- _Continuous support to the manager in rolling out new techniques and initiatives to increase productivity_
- _Providing update to the manager on the progress of any new MIS initiatives_
- _Perform periodic maintenance and servicing of MIS system to improve operational efficiency_
- _Adopt new tools, technology solutions and develop capability through training to improve own productivity. _
- _Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis_
- **Stakeholder management**
- _Coordinate with internal and external stakeholders for collation and accuracy of data _
- _Provide timely assistance in case of an escalation and support resolution of escaations/ issues_

**_Stakeholder Interaction_**
- Stakeholder Type_
- Stakeholder Identification_
- Purpose of Interaction_
- Internal_
- SL Leadership, MIS Leadership_
- Daily Interaction & Reporting, governance_
- Core Delivery Team & Operations (WFM, Delivery, Quality etc.)- Updation and management of data_
- Understanding & Generation of MIS Reports & Dashboards- Business Finance_
- Invoicing, MIS reports_
- External_
- Assigned client/ account_
- To provide reports & dashboards as per the requirements_

**_Display_**
- Lists the competencies required to perform this role effectively:_
- **_Functional Competencies/ Skill_**
- _Domain Expertise - Knowledge of various tools and statistical analysis methodology
- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - _**_Competent_**_ _
- _Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - _**_Foundation_**
- _Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect
- _**_Competent_**
- _Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - _**_Competent_**

**_
- **

**_Competency Levels_**

**_Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._

**_Competent_**
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._

**_Expert_**
- Applies the competency in all situations and is serves as a guide to others as well._

**_Master_**
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization._
- **_Behavioral Competencies_**
- _Analytical Skills_
- _Execution Excellence_
- _Managing Complexity _
- _Handling Pressure_
- _Client centricity_
- _Passion for results_
- _Stakeholder Management_

**_Deliver_**
- No._
- Performance Parameter_
- Measure_
- 1._
- MIS Management and Reporting_
- Quality of Analysis_
- Zero errors in reports _
- Zero non-conformance on timelines with respect to the client/ stakeholder requirements_
- 2._
- Stakeholder Management_
- Customised dashboards as per client and functional requirements _
- Zero escalations on data reporting _
- Zero non-conformance on security or compliance requirements_
- 3._
- Team Management_
- Team attrition %, Employee satisfaction score_

MIS (Ops)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic pro