Recovery Agent

3 days ago

Noida Uttar Pradesh, India Alpha Delving Full time

**Location**: Noida, Sector 63
**Salary**: ₹15,000 - ₹25,000 (based on experience)
**Experience**: 6 months to 2 years in debt recovery/collection

**Role Overview**:
**Key Responsibilities**:

- Contact customers through phone calls to recover overdue payments.
- Manage assigned customer accounts to ensure timely collections.
- Negotiate and follow up on payment arrangements with debtors.
- Maintain accurate records of calls and payment status in the CRM.
- Ensure compliance with debt collection regulations and company policies.
- Handle customer queries related to outstanding payments and provide necessary support.
- Collaborate with the internal team to address unresolved payment issues.
- Meet monthly recovery targets and KPIs set by the company.

**Skills and Qualifications**:

- Minimum 6 months to 2 years of experience in debt collection or recovery.
- Strong communication and negotiation skills.
- Ability to handle difficult conversations with professionalism.
- Familiarity with recovery techniques and legal aspects of debt collection.
- Proficient in using CRM systems and MS Office.
- Target-driven, with a focus on achieving recovery goals.
- Ability to work independently as well as in a team environment.

**Working Hours**: Monday to Saturday, 6 days a week
**Location**: Noida, Sector 63

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

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