Restaurant Hostess

We have Openings for **Restaurant Hostess - Bandra, Mumbai.**

**Hostess **is a person who works in the hospitality industry and is responsible for greeting and welcoming guests as they arrive at a restaurant, hotel, or other establishments. The hostess plays an important role in setting the tone for the guest's experience and creating a welcoming and hospitable atmosphere.

The job description of a hostess typically includes the following duties:

- Attend briefings before the restaurant opening.
- Keeping updated on the happenings in the restaurant such as the number of available tables, reserved tables, opening, and closing timings.
- Clean and arrange the hostess desk and menus cards.
- Page guests if phone calls or messages come for them.
- Record the names of guests in the daily cover register.
- Answering phone calls and booking reservations with accuracy to ensure no overlap.
- Keeping Restaurant General Manager and Assistant Restaurant Manager In Loop About The Reservation For The Day.
- Greeting the guests when they enter and leave.
- Engaging with guests while they are waiting.
- Seating the customers at their seats or waiting rooms and ensuring they are comfortable.
- Ensure the complimentary welcome drink is served.
- Monitors restaurant activity to determine seating and dining flow.
- Receive and post table reservations in the register ensuring equity of load between stations.
- Accommodating the customer’s requests as much as possible and permissible by the rules and policies of the restaurant.
- Receive guests and lead them to their reserved tables.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Handout Wine Lists/Menu Cards to the guests.
- Take orders from guests if required.
- Ensuring all servers get a good number of customers.
- Addressing any queries or complaints and resolving it efficiently.
- Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule
- Go to the guest and enquire whether the food and service are up to their satisfaction. Handle any complaints
- Taking feedback from guests and asking them about their experience
- Wish greetings to every guest when leaving and invite them to come again.
- Maintain guest history.
- Handling promotional activities.
- Any other tasks assigned by your manager.

Overall, a hostess plays a critical role in ensuring that guests receive excellent service and have a positive experience at the establishment.

**Report to the**:Restaurant Manager

**ESSENTIAL SKILLS**:
**Customer service skills**:Knowledge of different cuisines | Pleasing personality | Problem-solving | Conflict management

**Soft skills**:Communication | Strong memory | Attention to detail | Time management Multitasking

**Other skills**:Interpersonal relationship building | Teamwork and collaboration | Mentoring | Feedback | Telephone etiquette | Motivated & committed | Enthusiasm | Seize opportunities to learn new skills or knowledge.

Job Requirements
- At Least 1-2 years of Experience required.
- Freshers are also welcomed.

**Department**:Food, Beverage & Hospitality

For any Information, Please contact**:MR. DILIP RATHOD. 9326899129 / 9423088860**

**Address** - C’est La Vie, 164, Hill Road, (Next to Holy Family Hospital, Hill Road, Bandra West, little ahead of ELCO and opposite to McDonalds. PIN CODE- 400050

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Flexible schedule
- Food provided

Schedule:

- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Which year you completed bachelor in hotel management degree?
- How many years of experience you have as "Restaurant Hostess - Guest Relations" ?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (preferred)