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Global Cloud Operations Administrator

2 weeks ago

Pune Maharashtra, India Quorum Software Full time

**Global Cloud Operations Administrator**

**Location: Pune, India**

**Model of Work: Hybrid**

**Shift Requirement: Availability to work in a 24x7 environment**

**About Quorum Software**

**Be a part of our legacy**

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Who we are looking for**:
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

**Responsibilities**:

- Monitor cloud infrastructure and services for performance, availability, and security.
- Respond to alerts promptly, investigate issues, and take necessary actions to resolve or escalate problems.
- Participate in incident response activities, working to quickly identify and resolve critical incidents.
- Collaborate with team members and other stakeholders during incident resolution.
- Follow pre-defined Standard operating procedures to remediate alerts
- Collaborate with cross-functional teams, including developers, system administrators, and security teams, to address operational challenges.
- Participate in regular meetings and communications to ensure a coordinated approach to cloud operations.
- Optimize cloud infrastructure for performance and scalability.
- Monitor resource usage and report on capacity trends.
- Collaborate with capacity planning teams to ensure resources meet current and future requirements.
- Actively seek opportunities for process improvement within the cloud operations center.
- Provide support to end-users and other teams within the organization.
- Address and resolve issues in a timely manner, keeping the focus on customer satisfaction.
- Communicate effectively with team members, management, and other stakeholders.
- Keep stakeholders informed about the status of incidents, changes, and operational activities.
- Document troubleshooting steps and resolutions for future reference.
- Analyze operational data and performance metrics to identify trends and areas for improvement.
- Provide insights and recommendations based on data analysis.
- Adapt to changes in technology, tools, and organizational processes.
- Stay flexible in handling evolving responsibilities within the cloud operations center.
- Promptly respond and resolve alerts to meet level objectives for response and resolution.
- And other duties as assigned.

**Skills**:

- Knowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Private Datacenters
- Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
- Understanding of cloud security best practices, and compliance standards.
- Effective communication skills to coordinate activities with cross-functional teams, communicate incident status to stakeholders, and liaise with external partners or vendors.
- Ability to follow pre-defined operation procedures which include logging into and executing steps against windows and Linux servers across public and private clouds.

**Experience**:

- Certifications related to AWS,Azure and ITIL frameworks a plus.
- Overall 1-3 years of technology experience
- Excellent written and verbal communication skills and customer empathy

**Additional Details**
- Shift Requirement: Availability to work in a **24x7 environment.**:

- Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training