Customer Relationship Executive

2 weeks ago

Indore Madhya Pradesh, India Bhupesh Vyas Group Full time

**Job Description: Female Telecaller - Real Estate Firm**
**Location**: Sukhliya, Indore
**Employment Type**: Full-time

**Key Responsibilities**:

- **Client Communication**:

- Make outbound calls to potential and existing clients to provide information about real estate projects, offers, and services.
- Respond to inbound inquiries and address customer questions effectively.
- **Lead Generation and Follow-up**:

- Identify and qualify prospective clients through cold calling and other outreach activities.
- Maintain consistent follow-ups with leads to convert inquiries into site visits or sales.
- **Database Management**:

- Update and maintain accurate records of client interactions and leads in the CRM system.
- Keep track of follow-up schedules and reminders to ensure timely communication.
- **Coordination**:

- Coordinate with the sales and marketing teams to align on project updates and promotional activities.
- Assist in scheduling site visits and ensuring smooth communication between the client and the team.
- **Customer Engagement**:

- Build positive relationships with clients by understanding their requirements and offering tailored solutions.
- Address client concerns and provide satisfactory resolutions to ensure high levels of customer satisfaction.

**Requirements**:

- **Education**: Minimum of a high school diploma or equivalent; a degree in any field is preferred.
- **Experience**: 0-6 months of experience in tele calling
- , customer service, or a similar role (real estate experience is a plus).
- **Skills**:

- Excellent verbal communication skills.
- Polished telephone etiquette and ability to handle client queries professionally.
- Basic knowledge of MS Office and CRM software.
- Strong persuasive skills and the ability to handle objections effectively.
- **Personality Traits**:

- Confident, enthusiastic, and self-motivated.
- Team player with a customer-oriented approach.

**Benefits**:

- Attractive incentives for achieving sales or lead generation targets.
- Opportunity to work in a dynamic and growing industry.
- Professional development and training opportunities.

**Job Types**: Full-time, Permanent

Pay: From ₹12,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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