Telesales Executive

**Admission Counselors**

1. **Lead Generation**
- Proactively generate leads through targeted outbound calls and digital outreach to potential customers.
- Utilize advanced CRM tools and data analytics to identify promising leads and tailor communication strategies.

2. **Sales Conversion**
- Convert leads into enrollments by effectively communicating the value and benefits of courses offered by Guru Kashi University.
- Achieve or exceed monthly and quarterly sales targets as set by the management.

3. **Customer Engagement**
- Engage with potential students in meaningful conversations to understand their educational needs, address their concerns, and guide them through the enrollment process.
- Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention.

4. **Product Promotion**
- Maintain up-to-date knowledge of all courses and programs offered, ensuring accurate and persuasive promotion to prospective students.
- Participate in promotional events and webinars to increase product visibility and lead generation.

5. **Database Management**
- Maintain meticulous records of all customer interactions, updates, and transactional details in the CRM system, ensuring data integrity and accessibility.
- Regularly review and cleanse data to maintain a high-quality database that supports effective marketing and follow-up.

6. **Performance Metrics**
- Consistently meet key performance indicators including call volume, lead quality, conversion rates, and customer feedback scores.
- Regularly review performance data to identify trends and areas for improvement.

7. **Continuous Learning and Development**
- Engage in ongoing training and development programs to enhance sales techniques, product knowledge, and customer service skills.
- Stay informed about industry trends and best practices in education sales and marketing.

8. **Compliance and Ethical Standards**
- Adhere strictly to the university's policies, procedures, and ethical standards, including data protection regulations and confidentiality agreements.
- Ensure all communications and dealings with customers are conducted in an ethical and legally compliant manner.

9. **Recognition and Rewards**
- Participate in a structured recognition program that rewards outstanding performance and contributions to team goals.

10. **Career Development Pathways**
- Take advantage of career development opportunities for advancement within the company, including leadership roles and inter-departmental transfers.

11. **Team Collaboration and Support**
- Actively participate in team collaboration sessions to share insights, solve challenges, and support peer learning.

12. **Wellness Initiatives**
- Engage in company-provided wellness programs aimed at improving mental and physical health, recognizing the high-stress nature of sales roles.

**Qualification Criteria for Admission Counselors**

**Educational Requirements**:

- Bachelor’s degree in Business Administration, Education, or a closely related field. This educational background provides a foundational understanding of business and educational principles crucial for this role.

**Experience**:

- Prior experience in admissions, student services, or a customer-focused role is highly preferred. This experience ensures familiarity with typical procedures and challenges in educational settings.

**Skills and Abilities**:

- **Strong Organizational Skills**: Ability to manage multiple tasks efficiently with high attention to detail. This is crucial for maintaining accurate records and managing a large volume of student interactions.
- **Exceptional Communication and Interpersonal Skills**: Must possess the ability to communicate clearly and persuasively, both verbally and in writing, to effectively engage potential students and their families.
- **Admissions Knowledge**: Understanding of the admissions processes and requirements, including knowledge of educational regulations and standards.
- **Technical Proficiency**: Skilled in using Microsoft Office suite and CRM software for database management. This competency is essential for maintaining accurate and accessible student records.
- **Customer Service Orientation**: A strong commitment to providing exceptional service, demonstrating empathy, patience, and a positive attitude in all interactions with students and families.
- **Team Collaboration**: Ability to work effectively both independently and as part of a team in a dynamic and fast-paced environment. This includes the capacity to collaborate with other departments and contribute to team goals.

**Desirable Attributes**:

- **Problem-Solving Skills**: Aptitude for identifying issues and generating solutions in a timely and effective manner.
- **Adaptability**: Capable of adjusting to new challenges and changes in a fast-evolving educational landscape.

Thanks & Regards
Siya Thakur

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month