Training Officer

**About the role**:
The position will be responsible for training and development of every staff in the fundraising team (face-to-face & tele calling) with modules that relates to direct and tangible improvement and progress of the fundraising team. The objective of the role is to ensure that fundraisers are trained and educated about issues that the client is working on and also impart skills which empowers them to become ethical fundraisers who are driven by values. The trainer will work with every fundraiser and empower them so that they can have a meaningful conversation with prospective donors.

**Responsibilities**
- Imparting knowledge about client’s project for fundraisers
- Assist the Fundraising Manager by playing a role in the recruitment process
- A full-fledged end to end induction for every new fundraiser joining the team in phases and with refresher courses with parallel help from the team leaders and city manager
- Personality development and skills training for fundraisers creating better oral and written communication skills.
- Work in close collaboration with multiple individuals
- team leaders, face to face managers, outreach coordinators, tele-callers project teams and other departments to ensure timely training of necessary projects.
- Create unique and innovative training kits, activities, follow up progress reports and maintain individual records of fundraisers; quality trainings improvised based on feedback and suggestion received
- Script creation and simplified content giveaways for the fundraisers for learning and practicing fundraising pitching
- Speak to prospects during the twice a week location visits to understand the relevance and modifications required for the scripts
- People development
- Identify gaps in implementation and recommend further training needs to line manager; staff retention and motivation of recruiters
- Be the point of contact for the fundraisers to fall back on any content related doubts
- Accompany the fundraisers for relevant outreach opportunities in addition to customized outreach training
- Quality
- Ensure adherence to all policies and statutory needs, standard operating procedures, adequate dissemination of information around relevant guidelines.

**Skills required**
- Experience of two years with a track record of delivering successful training programmes for personal and professional skills
- Strong understanding of direct sales
- Highly developed interpersonal skills, ability to work in a team and to take a leadership role.
- Cultural sensitivity - the ability to work effectively cross culturally and adapt communications style as needed to foster collaboration.
- Excellent communication skills in English.
- Creative, innovative and vibrant in personality and thinking
- Strong coordination and project management skills

**What we have to offer**

We strive to provide a discrimination-free work environment, believe in warm cheerful professionalism, and promoting a culture of collaboration and integration within teams. We are passionate about building a positive work culture that enables people to learn and excites them to show up to work every day with a smile on their face. Our salaries are benchmarked as per experience, current market standards and fundraising sector jobs in India.

**Job Types**: Full-time, Regular / Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bengaluru - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)