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Online Chat Representative

2 weeks ago

Vikhroli Mumbai Maharashtra, India Grace Staffing Services Full time

**Job Title: Online Chat Representative (UK Shift)**

**Job Type**: Full-time, Permanent

**Work Schedule**: UK Shift (12:30 PM - 2:00 AM), 5 days a week with 2 rotational offs

**Requirements**:

- Minimum HSC qualification with 6 months of on-paper experience
- Graduate fresher can also apply
- Excellent written communication skills
- Ability to work in a fast-paced environment

**Interview Rounds**:

- HR Screening
- Written Assessment
- Operations Interview

**Responsibilities**:

- Respond promptly to customer inquiries via online chat
- Provide accurate information to customers regarding products/services
- Resolve customer complaints and ensure customer satisfaction
- Maintain detailed records of customer interactions
- Collaborate with other team members to ensure seamless customer service delivery
- Adhere to company policies and procedures

**Benefits**:

- Competitive salary package
- Pick-up and drop-off facility provided by the company
- Opportunity for career growth and advancement
- Friendly and supportive work environment

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹21,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- UK shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person