Guest Service Ambassador

JLL supports the Whole You, personally and professionally.
JLL empowers you to shape a brighter way.
**What this job involves**:
**Job title**: Guest Service Ambassador
**Reporting to**: Employee Services Lead.
The Guest Service Ambassador plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. The ambassador maintains smooth operations by providing administrative support and execution of duties to the highest standards.
**What your day-to-day will look like**:
The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Client/Stakeholder ManagementFoster a sense of community and create happiness at work for our team, our client, and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.
Visitor ManagementFoster a sense of community and create happiness at work for our team, our client, and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.
Site Operations ManagementCreate a comfortable, welcoming, and hospitable experience for employees and their guest.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence.
Manage conference room bookings, scheduling, and setup coordination
Managing FD tickets and clousures.
Anticipate client needs through observation to create memorable experiences.
Adhoc responsibilities assigned by Employee Services Lead/Community Ambassador
**Required Skills and Experience**:
Experience
2 to 3 years’ experience in Hospitality and/or Tourism sector or related professional area
Diploma/degree from an accredited institute
Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English
Personal Skills
Ability to meet tight schedules and deliver high quality of work.
Interpersonal skills with a strong client focus.
**Location**:
On Site
- Devanahalli, Bangalore.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.