Salesforce Service Cloud Administrator

4 days ago

Gurgaon, India Multitude Full time

Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.

As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies and goals both inside and outside of Multitude because we understand that happy people make happy employees

We are looking for a dedicated Salesforce Administrator who can work with a fast moving and global team to deploy innovative solutions for analytically-drive, omni-channel customer engagement on top of Salesforce across our entire customer base. A Salesforce Administrator must be a creative and critical thinker, a collaborate and motivated team player, and have a passion for innovating and developing technology. He/she will iterate quickly and deliver in a fast-paced and agile environment with an attention to detail

**Responsibilities**:

- Resolving production support tickets, treating logged issues, managing users and coordinating escalations as necessary;
- Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules;
- Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies;
- Configure Salesforce maintenance request;
- Prepare and execute data migrations;
- Document knowledge base articles and system process flows;
- Develop a training program for the Salesforce rollout.
- Responsible for creating and maintaining Profiles,Roles, Permission sets, Sharing Rules, Custom Objects, Reports, Dashboards
- Extensive experience over creating workflows, approval processes, validation rules and security rules

Competencies:

- Ability to work on multiple simultaneous projects and work collaboratively with a small project team;
- Support and train end-users;
- Collaborate with cross functional teams including Business Stakeholders and IT;
- Remain current with Salesforce releases and evaluate and recommend new feature and functionality where feasible;
- Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities;
- Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.

**Requirements**:

- Experience with data tools like Data Loader and Talend ETL preferred;
- Experience with Jira and Confluence preferred;
- Experience with data management with focus on attention to detail;
- Experience in Agile delivery preferred;
- Salesforce Admin or Advance Admin certification.

We offer:

- Company share matching program
- Access to LinkedIn learning with over 8000 courses
- Possibility to work from home and from the office
- Online classes with fitness instructor
- Working in a fast-growing international finance company
- Opportunities for growth, the realization of own ideas and further training
- Professional and attentive environment
- Challenging projects
- Possibilities for career development
- Friendly atmosphere and supportive team

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