Salesforce Service Cloud Administrator

2 weeks ago

Gurgaon, India Multitude Full time

Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.

As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies and goals both inside and outside of Multitude because we understand that happy people make happy employees

We are looking for a dedicated Salesforce Administrator who can work with a fast moving and global team to deploy innovative solutions for analytically-drive, omni-channel customer engagement on top of Salesforce across our entire customer base. A Salesforce Administrator must be a creative and critical thinker, a collaborate and motivated team player, and have a passion for innovating and developing technology. He/she will iterate quickly and deliver in a fast-paced and agile environment with an attention to detail

**Responsibilities**:

- Resolving production support tickets, treating logged issues, managing users and coordinating escalations as necessary;
- Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules;
- Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies;
- Configure Salesforce maintenance request;
- Prepare and execute data migrations;
- Document knowledge base articles and system process flows;
- Develop a training program for the Salesforce rollout.
- Responsible for creating and maintaining Profiles,Roles, Permission sets, Sharing Rules, Custom Objects, Reports, Dashboards
- Extensive experience over creating workflows, approval processes, validation rules and security rules

Competencies:

- Ability to work on multiple simultaneous projects and work collaboratively with a small project team;
- Support and train end-users;
- Collaborate with cross functional teams including Business Stakeholders and IT;
- Remain current with Salesforce releases and evaluate and recommend new feature and functionality where feasible;
- Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities;
- Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.

**Requirements**:

- Experience with data tools like Data Loader and Talend ETL preferred;
- Experience with Jira and Confluence preferred;
- Experience with data management with focus on attention to detail;
- Experience in Agile delivery preferred;
- Salesforce Admin or Advance Admin certification.

We offer:

- Company share matching program
- Access to LinkedIn learning with over 8000 courses
- Possibility to work from home and from the office
- Online classes with fitness instructor
- Working in a fast-growing international finance company
- Opportunities for growth, the realization of own ideas and further training
- Professional and attentive environment
- Challenging projects
- Possibilities for career development
- Friendly atmosphere and supportive team

  • Salesforce OmniStudio Developer

    5 days ago

    Gurgaon, India Sierra Cloud Full time

    Key ResponsibilitiesDesign, develop, and maintain solutions using Salesforce OmniStudio tools including:OmniScriptsFlexCardsIntegration ProceduresDataRaptorsBuild highly customizable front-end components using Lightning Web Components (LWC) .Integrate Salesforce with third-party systems using RESTful APIs , Apex callouts , and external services...

  • Salesforce OmniStudio Developer

    4 days ago

    Gurgaon, India Sierra Cloud Full time

    Key ResponsibilitiesDesign, develop, and maintain solutions using Salesforce OmniStudio tools including:OmniScriptsFlexCardsIntegration ProceduresDataRaptorsBuild highly customizable front-end components using Lightning Web Components (LWC) .Integrate Salesforce with third-party systems using RESTful APIs , Apex callouts , and external services...

  • Salesforce Administrator

    2 weeks ago

    Gurgaon, India Hear.com IN Full time

    person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 7 years we have grown our team from 2...

  • Account Executive

    2 weeks ago

    Gurgaon, India Salesforce Full time

    **Job Category **:Sales **Job Details**: **Position**:Account Executive, Marketing Cloud, The Account Executive builds, identifies and closes sales for the Salesforce Marketing Cloud within a specific geographical region or set of named accounts. As the individual who represents the Salesforce Marketing Cloud and drives the revenue, this person must be a...

  • Salesforce Sales Cloud Developer

    2 weeks ago

    Gurgaon, Haryana, India Shashwath Solution Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Years of Experience:Salesforce Sales and Service Cloud Experience 5+ YearsOverall Salesforce Experience 8+ yearsPreferred Certifications:Salesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Certified AdministratorSalesforce AssociateSalesforce Platform Developer IIKey ResponsibilitiesImplement Salesforce custom solutions to support...

  • Salesforce and Jira Integration Administrator

    1 week ago

    Gurgaon, Haryana, India UtilitiesOne Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    UtilitiesOne is looking for a skilled Salesforce and Jira Integration Administrator to join our growing team. In this role, you will be responsible for managing and optimizing our Salesforce platform while also leading the integration of Salesforce with Jira to streamline operations and improve team collaboration.Your expertise will play a crucial part in...

  • Salesforce Marketing Cloud

    2 weeks ago

    Gurgaon, India CIEL HR Full time

    Largest and the most premium film exhibition company in India Since its inception in 1997, the brand has redefined the cinema industry and the way people watch movies in the country The company acquired Cinemax in 2012 and had taken over DT Cinemas in the year 2016 serving 100 million + patrons annually Currently PVR operates a cinema circuit of 800+ Screens...

  • Salesforce Administrator

    2 days ago

    Gurgaon, India EDGE Executive Search Full time

    The Company Our client is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group’s optimization businesses -Traiana, TriOptima, and Reset - and IHS Markit’s MarkitSERV, headquartered in London. - The Job We are looking for a Salesforce...

  • Account Executive

    7 days ago

    Gurgaon, India Salesforce Full time

    **Job Category **:Sales **Job Details**: **Responsibilities**: - **Lead Service Cloud opportunities for the growth business.**: - **Identify and develop key opportunities.**: - **Develop and complete successful service campaigns along with marketing, business development and partner teams.**: - **Build new leads from prospecting efforts as well as drive...

  • Salesforce Marketing Cloud Technical Lead

    2 weeks ago

    Gurgaon, Haryana, India Shashwath Solution Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Preferred Certifications:Salesforce Marketing cloud Email SpecialistSalesforce Marketing cloud ConsultantSalesforce Marketing cloud AdministratorSalesforce Marketing Cloud DeveloperSalesforce Marketing Account Engagement Specialist Key Roles and Responsibilities:At least 5+ years of experience in designing and developing custom solutions in the Salesforce...