International Customer Support for Cigna Process

Ensuring first contact resolution and responding promptly to customer inquiries. - Adhering to operating procedures and regulations in line with policy terms and conditions. - Offering quality information regarding health benefits to customers. - Monitoring turnaround times to ensure timely resolution of customer contacts. - Building collaborative...

Managing, leading, and mentoring a team of Customer Service Representatives to deliver exceptional service and meet operational KPIs. - Attending any escalations calls and meetings. - Proactively identifying opportunities for process improvement and innovation. - Ensuring productivity, quality, and customer satisfaction targets are consistently met. -...

Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims. - Availability: Able to commit to 40 hours per week, with an 8-week induction training based in our CHSI Bengaluru Office. - Shifts: Available to work shifts between Monday and Sunday, from 1.30 PM to 3.30 AM local time. - Communication Skills: Excellent English...

Role title – Technical Support Analyst OrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.You'll be joining a global team with offices located India.  Cigna are now primarily following a hybrid work model with Production Support...

As a Claims Payment Analyst you will be directly supporting Cigna’s affordability commitment within Cigna International's business. Your responsibilities will include: - Perform a variety of prepay focused cost avoidance activities including: - Audit and review accuracy of claim payments. - Identifying internal operational errors to prevent incorrect...

Looking for Weekends Off to Spend Time with Loved Ones? We get it. Life isn’t just about work. It’s about making memories, being present, and having time for what truly matters. We’ll give you that time. Join the US Healthcare Voice Support Team - Bangalore Work Location: Bommanahalli (Training at Electronic City) Shift: Fixed | 2-Way...

Role title – Technical Support AnalystOrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.You'll be joining a global team with offices located India. Cigna are now primarily following a hybrid work model with Production Support teams...

Key responsibilities Deliver quality analytics from data preparation data analysis data exploration data quality assessment data manipulation method selection design application insights generation and visualisation Develop and implement basic machine learning models and algorithms under the guidance of senior data scientists to extract insights...

**Job Title: International Customer Support Specialist (Chat & Voice)** **Job Summary**: **Key Responsibilities**: - **Problem Resolution**: Diagnose and troubleshoot a wide range of customer problems, including technical issues, billing inquiries, product questions, and service-related concerns. - **Product Knowledge**: Develop and maintain a deep...

About Us At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...